Aqualuz Troia Rio by The Editory

The view from level 10 did not disappoint! Booked beach view and it was spectacular to wake up everyday to the Atlantic Ocean of Troia with views of the National Park Arrabida and beaches. Almost a Whitsundays but in Portugal. The service apartment is four stars although if I didn’t have the view maybe it’d be a three star accommodation. Furnishing and tv are a bit dated including the waiting area at each tower. Mattress are worn and dented from years of use. Could do with new mattresses. The studio is spacious enough although would have liked a few comforts such as tea and coffee, water replenished everyday. Warm lighting by the bed would be much nicer. At least the room was serviced everyday. Thank you. The staff from reception to breakfast to house cleaning were all so friendly and helpful. Grab your Google translate for complicated requests, the Portuguese really appreciate it too to communicate. There are only two lifts at Tower Rio and one of them was broken at level 11 which made a long wait. Lifts need upgrading and especially at each floor, you can’t tell if the lift is going up or down - no screen at all. Breakfast is good, nothing too special. Would stay for the views from the top levels. The reception area is great to lounge around and do work. Wifi is stable so a good choice.

Unfortunately the place is not well maintained and the management team does not care! We had a leak in our apartment since we arrived and no one fixed! I reported to the manager and still no solution presented! Besides the public bathrooms in the lobby are disgusting they are dirty, old and the hand wash dispenser have mold and indeed for a family hotel is a health issue when you have so many kids around that need to wash their e hand they have no soap to do it!

Bad experience in this hotel. Internet doesn't work in the rooms. Gym doesn't work. Swimming pool needs maintenance. Dirty cleaning room service. I had to change my room because there was some random noisy at night. Mattress need urgent change. Feeling that the hotel needs urgent works