Aquashow Park Hotel

Was a bit apprehensive about going to a waterpark in the height of summer, but actually it was great! Busy, but not packed. Not cheap, but not extortionate. Burgers were €10-€15. Lots of rides for all ages and the queues for the roller coasters were surprisingly short. Went with kids ranging from 7-15 and everyone had a good time.

The stay was decent but the breakfast buffet was same everyday! The dinner though is even more worse if you're a vegetarian. Even the salads are mixed with meat.. hardly any good main dish! The names of the dishes ain't written clearly and the staff are always confused about whether there's meat in it or not.. During our 6 day stay, we ate the same thing almost everyday for breakfast and dinner because we'd opted for Halbpension/half-inclusive!

I had booked my stay at Aquashow Hotel well in advance through the HRS platform, and the very next day I called the hotel directly to confirm the reservation and ensure that access to the water park was included, even though it was a corporate rate. During that call, the receptionist spoke with her supervisor and clearly confirmed that with my reservation, access to the park would indeed be included. I trusted their word. After driving 5 hours to get there, we arrived at the hotel and, during check-in, I was told that park access was not included. I calmly explained the situation and even showed the phone record proving I had called them the day after the booking, which was a call lasting about 3 minutes. Despite this, the staff refused to take responsibility for the information they had previously given me. They contacted the hotel manager/administrator, who didn’t even come to speak with us in person. Her response was simply that she wasn’t interested in offering any adjustment or compensation, and that no tickets would be provided. Their only offer was either to accept the stay without park access or cancel the booking free of charge, which we ended up doing, because this kind of attitude and treatment is completely unacceptable. After five hours of driving, this was the reception we received. Absolutely unprofessional and disappointing.