Araiza Hermosillo

The rooms are very nice. They're clean for the most part. I did see places that need to be cleaned through some of the drawers and even behind the drawers. The service is great and everyone is very friendly. The location is a great location with many amenities around. Great coffee shops awesome restaurants and easy access to shopping.

Rooms were a little outdated but very clean. Beds were hard in both rooms I stayed in and pillows were big. Breakfast was good with a big variety. The coffee was different, it looked like chocolate milk when i added the creamer and didn't have a great coffee flavor. Staff was very helpful, friendly and always ready to help. Lastly, a little overpriced, but will consider returning with my own pillow if they ever open up a bar that stays open late(had to walk a couple of blocks to get a beer.)

If I was able to pick another place I would have. The room was alright. It took a little long to check in. Wifi doesn’t work and if you log into it, it has poor connection. Also be careful while booking . Booked a junior suite three months in advance and then gave me some “excuse” and said because it wasn’t paid it’s nothing you can do. Got a room that just looked outside the parking lot. Would have hoped because of said situation would have been given a better room. So if you decide to book here be careful of making your reservation. During my issue about my reservation, they had told me they would have the manager call me back because he was in a meeting. Never did, waited a day and half before calling them back and asked why I had to call them for an issue that they were needed to resolve and at first they were hesitant to pass me to the manager. I had to create a big deal in order to get this situation resolved, which only makes it more upsetting.