Arcotel Onyx Hamburg

Excellent in all aspects except for the horrendous music they play all day long in the lobby. It is incredibly bad...like the proverbial "elevator music" but piped into the lobby. Other than that the staff were lovely, really friendly and efficient. Breakfast excellent too. I really like this hotel...my wife thought so too.

One of the best hotels I stayed in Hamburg. Space rooms, clean, great location, quiet place to rest and my dog was in heaven. Breakfast was good and it is opened long every day. Check out later than many other places. Bar has good atmosphere and very helpful stuff. I think about going there this summer and I will definitely check the prices in other to stay there again.

Found there’s no room for me when arrived, though the person at the reception was very helpful, and sent me on a taxi paid by the hotel to another hotel to spend the night. In the morning I was asked if I want to stay, or go back to my originally booked hotel, and I went back, as it was close to my appointments. When o arrived, there was still no room for me, and I was left to wait in the lobby. After about an hour I decided it’s time to contact the manager via phone, and in 15 minutes I got a room, though it was smelly. Left for my business and kindly asked the smell to be fixed, or to move me to a different room. Happily on my return the smell was not that prominent, and I managed to sleep well the last night. Quite a bad experience unfortunately, and the situation was quite badly managed.