Arctic TreeHouse Hotel

We had an amazing stay at Arctic TreeHouse. The People working there are VERY attentive and we felt really home there. The food in the restaurant is AMAZING and the rooms are very comfortable. Thanks for the wonderful stay!

I loved everything about this hotel. The staff were very kind, pleasant and helpful, the rooms are great and the food was delicious. I highly recommend booking this hotel when you’re in Rovaniemi

This hotel is honestly a tourist trap. Please don’t confuse expensive with luxury. This is far from a luxury property; it is only unduly expensive. The staff at reception are poorly trained in both their own policies and general customer service. When booking through Hyatt, the number of people allowed per booking is fixed at 1. If you try to book for more people, it will not allow you. It also does not allow you to modify to add more people. Why? Because then this hotel tries to charge you €75 extra per night per person for any people staying in addition to the 1 person. Even if you book a 2-bedroom house with a listed occupancy of 6, you will need to spend €75 extra per person for the additional 5 people. The service is not professional nor personalized. Again, this is not a luxury property. Management here should be sent to the Storfjord Hotel, also a Mr. & Mrs. Smith property in Norway, if they want to learn how to provide a luxury, personalized experience. The glasshouse is directly facing trees, blocking any possible view of the sky. Also, the artificial light pollution from the city nearby is strong. And the chairs in the deck are so uncomfortable, they would be better used for firewood. This hotel is not remote or in the woods like the pictures show. It is not a nature experience. You are right off a major highway and all you hear is cars and trucks. Not a peaceful experience. The only saving grace is the restaurant which has wonderful staff and food. I wouldn’t stay here again if someone paid me to.