Arion Suites Hotel Kemang

I recently used one of the rooms at this hotel for a meeting and had a great experience. The room was clean, comfortable, and perfect for a productive session. A special thanks to Alex from the sales and marketing team—he was incredibly helpful, professional, and made the whole process smooth from start to finish. The staff overall were friendly and attentive. Highly recommended, especially for business meetings or small events!

Spacious and clean room, friendly staff. The area is convenient for walking, with many delicious restaurants and cafés nearby

Here are some notes I took regarding this hotel: 1. Dirty Room – As soon as we checked in and entered the room, we stepped on a floor full of sand, dust, and hair. 2. Unhygienic Cleaning Service – I immediately requested the room to be cleaned. However, the cleaning staff only sprayed liquid from a water bottle twice onto the floor and then mopped it with a foul-smelling mop. As a result, while the dust was removed, the room ended up smelling musty. 3. Terrible Bathroom Condition – The sink was filthy and covered in limescale. The toilet seat had visible water stains. The bidet had extremely weak water pressure—urine flows stronger than that. The provided toilet paper was minimal, and by nighttime, it had already run out. 4. Broken Desk Lamp – The desk lamp was not working. I requested assistance to fix it, but no one came until I checked out. 5. No Soundproofing – I was aware that there is a nightclub below the hotel, so some noise was expected. However, at 2 AM, guests from two rooms—who I suspect were "LC or nightclub guests" checking in at dawn—had a loud argument, severely disturbing our sleep. 6. Breakfast Not Fresh – The mixed vegetables served at the restaurant were no longer fresh and had a sour taste, making them inedible. 7. Ramadan Policy – I expected an internationally-classed hotel to handle breakfast service better. When I checked in, the receptionist informed me that breakfast might be delivered to the room due to Ramadan unless at least 20 guests opted for breakfast. Even though most guests might be fasting, shouldn't the hotel still provide breakfast as usual?