Armon Plaza Montreal Airport

My wife and I stayed here over the F1 weekend. When we arrived on the Friday evening we checked in at the front desk that seemed to go off with no problems. Long story short we were mistakenly given the wrong room at first and had some mix ups. Mistakes happen and everything was fine. The gentleman working the front desk Sam was super friendly and very apologetic because of the mix ups. Since they are renovating this hotel it turned out they were given a room that just got finished an hour before we arrived. Sam was nice enough to give us a free upgrade to this beautiful room because of the issues we had before. Overall once they renovate this hotel in its entirety I would 100% stay there again. The older parts of the hotel are definitely dated but once the renos are done this place will be a must stay!!

I was originally scheduled to arrive on July 4th, but my flight was cancelled. I had to take a later flight that night, which meant I wouldn't arrive in Montreal until the morning of July 5th. I informed Erica about the change, and she assured me it was fine, she would check me into my room to prevent the reservation from being cancelled. I let her know that I was okay with this arrangement and had no problem paying for the full day, even though I wouldn’t be there that night. I booked a room with two beds but was given a queen-sized bed instead. When I arrived to check in, I was told the hotel was overbooked and they didn’t have the room I reserved. Which made no sense to me since I spoke to Erica and she advised me she checked me in. That was frustrating enough, but things only got worse from there. The next day, I received a text thanking me for my stay and asking when I would be checking out, even though my reservation clearly extended through the following day. I called the front desk to clarify, and they claimed it was a misunderstanding due to a message error. However, I was then told I’d need to move to a new room because of planned construction, even though I had less than 24 hours left in my stay. I declined, given how short the time remaining was. Despite being told I could remain in the room, I was repeatedly disturbed the next morning by workers banging on my door five separate times even after I clearly responded each time that the room was occupied. It was intrusive and made for a very uncomfortable experience. Honestly, we should’ve known something was off when we realized we were the only guests on that entire floor. I spoke with the front desk to report the multiple issues. The staff member mentioned it could’ve been a last-minute decision to do construction, but I noticed a sign near the front desk warning guests of ongoing construction. Whether that sign had just been put up or was there when I booked, I don’t know. What I do know is that the hotel was actively working on every single room on our floor. After reading other reviews, I now realize that construction noise and disruption seem to be a recurring problem at this hotel. I had hoped those complaints were outdated, but unfortunately, that wasn’t the case. This stay was far from relaxing or enjoyable, and I would not return or recommend this property to others

We stayed at Armon Plaza, Montreal, from July 4–5 2025, (originally reserved for 4-6) booked via Booking.com. Unfortunately, our trip took a terrible turn when our car was stolen at the Port of Montreal, and we arrived at the hotel very late—around 11 p.m.—completely distressed and without our belongings. We were grateful to the front desk staff that night, who kindly loaned us a phone charger so we could at least contact loved ones and make necessary arrangements. However, due to the incident, we had no choice but to leave Montreal the very next day (July 5), cutting our trip short. We checked out at noon on July 5 and immediately informed the hotel about the situation, requesting that our checkout date be updated so that we could apply for a refund for the unused night. Unfortunately, the management refused to modify the checkout date in the system, which is required for Booking.com to process a refund. Despite our repeated requests, the staff continued to direct us back to Booking.com without taking responsibility or offering any support. This response from management felt dismissive, frustrating, and unprofessional, especially during an already difficult time. While we appreciated the initial kindness from the front desk, the lack of empathy and accountability from the management was deeply disappointing.