Arnor De Luxe Hotel & Spa

We recently stayed at the beautiful Arnor De Luxe Hotel & Spa and had the most incredible experience from start to finish. We booked a Rooftop Comfort Room with stunning views overlooking the pool and the sea – the perfect setting for a relaxing and romantic getaway. The buffet-style restaurant offered an impressive variety of options for breakfast, lunch, and dinner – there was truly something for everyone, and the quality and presentation of the food was excellent. We also dined at one of the à la carte restaurants – the Mexican, which was absolutely superb. The atmosphere, flavours, and service were top-class. We did experience a few minor issues with housekeeping in the first couple of days, but this was quickly and efficiently resolved by one of the hotel managers, Sevda Ergueven, who deserves special mention. Sevda is amazing at her job – professional, attentive, and genuinely passionate about guest satisfaction. What made our stay even more special is that we got engaged while on holiday, and Sevda went above and beyond to make our celebration truly unforgettable. Her thoughtfulness and dedication helped create memories we’ll cherish forever. The hotel itself is immaculately clean, tastefully decorated, and the staff are some of the friendliest we’ve encountered – always willing to go the extra mile with a smile. We would highly recommend booking a stay at Arnor De Luxe Hotel & Spa. In fact, several of our family members have already booked following our trip, and friends are looking at visiting in September. If you’re looking for luxury, relaxation, and exceptional service, this is the place to be!

This hotel is neither deluxe or 5 star. I would STRONGLY advise it is avoided and you spend your hard earned money elsewhere, especially for the English customers. We arrived around 10pm, which I should imagine is common place considering flight times etc. Upon arrival straight away the attitude of the night staff were incredibly rude, they just set the tone by demanding passports when I told them once give me a minute as I need to get them out my bag. We also explained we requested one double room and one twin (we had emailed the hotel previously and they said they would accommodate) the staff said no problem. Of course, we got to the rooms and they were 2x double beds. We went back down to be told there is no more twin pool views available. We told them this is fine but would we receive a refund for the £70 extra we paid for the pool view. The staff (his name was Tunhan Uzbek) just simply did not understand what we were saying despite explaining a couple of times in different ways he was rude and abrupt saying basically what can he do it about its not his fault, we tried explaining again we are happy to take the room but we just need to clarify about the refund. In the end, we just settled for an extra single bed as there was clearly no hope of a refund. This bed, as with the others, was awful, the beds themselves are not strong and creak, the mattresses are thin and springy. We did not get a single comfortable night sleep on them. The most noticeable thing throughout this initial interaction and going to the room was that the hotel common areas have no air conditioning. I have seen no other review mention this but it is IMPERATIVE you consider this before going. It was 34 degrees when we went there it was genuinely like a sauna, stepping out your room you could feel the warm humid stagnant air it was like being in a rainforest. I do not know how they expect people to enjoy the hotel or reasonably go around the hotel. I have never heard of this in any other Turkey hotel. There is air con at limited seats in the bar and it is often turned off and not powerful anyway, it is not noticeable. I genuinely think it is part of some money saving ploy by the hotel (see later). Next, we went down to the all night food service to have food having just arrived. The main restaurant was in darkness all lights off except one section and the staff were working setting tables by torch light. This was a theme throughout the trip and was incredibly not classy, cheap and embarrassing. I didn't expect much for night service but thought we may get lucky with a night worker making ready order chips and a burger but it was just dinner leftovers. None of which had a label so goodness knows what we were eating, we asked the staff which meat it was, but none spoke English. They say first impressions count but our experience thus far put us off so much that I actually researched how much another hotel would be and whether or not I could transfer. Other facility issues -There are 300 rooms and only 3 lifts. . At dinner, you could spend 5-10 minutes walking around trying to find a table. - the scales to weigh your suitcase were out of order (even when working you have to pay which I think is a joke) Sevice Issues - bar men (Chit Baryam) was rude and creepy again...unless that is you were the lone mother and daughter travellers who he seemed to take a concerning likening too putting more effort in with their drinks and providing them an exclusive sit down without-having-to-ask refill service. I found this creepy. Also, we pay the same money as every other guest, no one should get preferential treatment, but that appears to be a theme with the German and Russian guests -The hotel feels like a military prison/camp all times are adhered to if the bar says it closes at 12 or the restaurant at 8:30 that means on the dot barriers will be put up and lights will be turned off irrespective of if people are eating/drinking - very rude, very unclassy and very cheapskate behaviour.

We’ve been in many hotels in Turkey but this one wasn’t that good as we expected as it has 5 stars and it’s ultra all inclusive. Ice cream is only for one hour which is ridiculous for ultra all inclusive, beach bar doesn’t have many options of food of and waitress service doesn’t even speak english. You can take an example from Melas Lara Hotel if you want to do ultra all inclusive service.