ARRIVE Palm Springs Adults Only

Had a great stay at Hotel Arrive in Palm Springs. The place was clean, the pool was perfect, and the food options were solid. What really made the experience stand out, though, was the staff. Paul, Jesse, and the bartender (she was amazing) were all incredibly welcoming and kind. Felt taken care of the whole time. Easy 5 stars.

We had a wonderful stay last week and will absolutely coming back. Rooms are very stylish and look new, staff is friendly and attentive, and the food is excellent. It was ideal for a restful and relaxing vacation in the pool to recharge - always peaceful and chill. 10/10

Everything was great—except the service. There was one staff member who really made our trip disappointing. While we were at the pool all day, he made a clear effort not to check on our group, even though he was attentive to others around us. He was dismissive and acted like every request was a huge inconvenience. I get that service work can be exhausting—but if you’re unhappy in your role, maybe it’s time to consider something else. For the amount of money we spent, I expected much better treatment. To top it off, at the end of our stay we discovered someone had gone through our car. When we politely asked about the security cameras, this same staff member acted like we were causing a major scene just for asking. The whole interaction was bizarre and disappointing. I didn’t catch his name, but he wore a backwards hat, had salt-and-pepper scruff, and a lot of attitude. I hope management is able to either support him in improving—or find someone more suited for the role. Sincerely, Tan(from the sun)—but disappointed.