Art Deco Hotel Montana Luzern

We had the best stay! From the service, the food & drinks, but most importantly the VIEW - it was all fantastic! The Beach Club had incredible views of Lake Lucerne with the most delicious cocktails. But what really won us over was the breakfast, it was worth every penny - enjoying the most incredible food with the amazing view is something we will never forget. Highly, highly recommend!

We had an exceptional stay at Hotel Montana this past weekend! As always, the welcome and hospitality were flawless. The new interior design by Ina Rinderknecht is absolutely stunning, bringing a modern and elegant touch to the hotel. A special thanks for all the thoughtful touches you arranged for my wife’s birthday. She was truly moved, and it made our stay even more memorable. Your attention to detail and warm hospitality really make all the difference. We can’t wait to return soon! Thank you again for everything.

We stayed at the Art Deco Hotel Montana for 2 nights. It was a group of 6 people. The views from our rooms were amazing. The rooms were very nice and clean. The location of the hotel is great. The breakfast with the view was great and the staff that took care of us during our breakfasts was very friendly and attentive. Here is where several members of our group independently noticed the need for improvement: the young people at the reception area do not appear to be well trained in the “hospitality “ part of their jobs. Several of them appeared quite unable to use basic phrases often required in a customer facing positions to make people feel welcome comfortable. They were unsmiling and appeared generally apathetic. There was a bit of an attitude from them overall in the way they seemed impatient in answering any questions. They also did not bother asking at checkout if we enjoyed our stay etc..A 4 star hotel needs to set a higher bar for their employees who are the first and the last ones to interact with the customers. 2 more things: there was live music on the reception floor level one of the nights we were there and we could hear it several floors above. It was hard to sleep. We called the front desk and asked to close the door to the room where the music was going on. They promised to do so but did it only for a couple of minutes, then the noise went on until the performance was over. There is also no real lobby at this hotel. Most of the space is monetized for a bar or a restaurant etc. So if you’re traveling in a group, meeting up in a lobby is not easy. The limited space that is available is often busy with groups of people coming and going in every direction. Mostly though, the attitude of people at the reception was what dampened our impression of this hotel.