Asakusa Kaede 浅草楓

We loved the location on this hotel, minutes from Senso-Ji, in a quiet street in the vibrant and restaurants -filled Asakusa neighborhood. The very closeby Ginza line took us everywhere we wanted to go. The room was small for four of us but we made it work and we enjoyed the modern shower and bathtub. My adventurous husband tried and approved the japanese breakfast while our teenage girls and I had a Western breakfast. The staff was nice. We would choose it again!

Families traveling with children need to be warned. I was disappointed with our stay. I was irritated by the breakfast policy. Even though I did the check-in process for the six members of my family, scanning all those passports and entering ages of everyone, they said that breakfast was only for the two adults. Even when I tried to have my kids join us for breakfast so that I could share the set-menu breakfast with them, the staff asked them to get out of the chairs even though there was no one else there so some kids had to eat standing. “Breakfast included” was a factor for me when choosing the hotel as it was one of our more expensive Tokyo hotel options. If X number of guests are in the booking, the price should have been adjusted accordingly. This is what happened everywhere and it didn’t even occur to me that breakfast would be for just two. The (adult) set menu breakfast is very generous so I think I good compromise would be to serve a smaller, simpler “Kids Breakfast” for the third or more guest in a room. The morning we left, I overheard another family complaining about the same thing. They called it a “family suite” but they obviously don’t like families staying with them! Asakusa Kaede hotel was also the only hotel that required me to do all that work to check-in before I arrived. It took me a long time to add all that information for the six of us. All the other hotels happily looked at our passports when we checked-in. Otherwise very clean and great location.

The worst hotel I have ever been. We had a reservation for 5 days and we left after the first night. Their website cheated, is catfish. First, there is no reception, there was a guy on the bar when we arrived. Service is the worst i have ever experienced. The rooms are small, the beds horrible, and during the night we couldn’t sleep because of the street noise. The garbage trucks, people talking, etc. The AC looks like it is from the 80’s, and the fan is pointing towards the beds, which make it difficult to sleep. The air was really hot and heavy. When I told the staff(a girl that didn’t even speak english)we were leaving, and that we didn't like our stay, she only smiled at me and said “ok”. She didn’t even ask us why or what happened. Don’t be fooled by the website. The hotel looks like a hostel of 2 stars. The entrance smelled bad. For breakfast there was only one table for 4, at the entrance and front of the elevator. Total chaos. That place looks like it is in no one’s hands.