Ashford International Hotel & Spa

We recently booked a two week holiday back to the UK and stayed at the Ashford International Hotel on arrival and again for 4 days before returning home to Germany. The hotel is ideally situated for the Dover ferry port (half an hour's drive away) and the Channel Tunnel. The hotel also offers free parking. Our room was clean and spacious with comfortable beds. We had a lovely relaxing time and very much enjoyed using the health club facilities during our stay. All the staff were friendly and made us feel very welcome. Receptionist Julie was particularly helpful on arrival, which we very much appreciated. The breakfast buffet was very good with plenty of choice and you could order continental meat and cheese plates from the kitchen as well. The waiting staff were always friendly and helpful. In the evenings I sometimes chose a kids fish and chips for supper and the portion was very generous in size, freshy prepared and very good value for money. We will certainly return in the future and will recommend the hotel to our family and friends.

Warm Staff & Comfortable Stay, But a Few Misses I booked a stay at Ashford International Hotel & Spa well in advance as a birthday treat for a friend. We were given a standard twin room—though I’m unsure if that was arranged by the hotel or the booking company. The beds were very comfortable, though the bases looked a little worn, and on arrival, we did find some bugs on the window ledge. Fortunately, after calling reception, this was quickly resolved. The hotel amenities were very good, and what really stood out was the quality of the staff. Every team member we came across was welcoming, polite, and friendly, creating a lovely atmosphere throughout our stay. A special mention to Heidi, one of the servers, who truly went above and beyond. She was warm, thoughtful, and made us feel like more than just guests—thank you, Heidi, for making our time feel extra special. As this was a birthday celebration I’d planned months ahead, I had quietly hoped that someone might acknowledge the occasion in some small way to help mark it—just a little gesture would have gone a long way. All in all, a mostly lovely stay, made memorable by the wonderful staff.

We arrived on Sunday evening for one night stay to be told our reservation did not exist. I had booked with Q Hotels direct and pre paid a non refundable room and fortunately had the paperwork with me. I was also able to screenshot the debit to my bank account to prove we had paid. The receptionist after a while accepted the situation and upgraded us to a suite with complimentary mini bar. Not sure if that was good service recovery or that wasn’t the only room left. We didn’t get an apology. The room was spacious but lacked plug sockets and a choice of pillows with the two we had not to our liking. Won’t use Q Hotels again after this experience.