Astley Bank Hotel

My daughter's wedding preliminaries, reception and after party were held there. Staff were superb. Bits and pieces were out order but nothing major. Couldn't wish for better hosting. The hotel manager even stepped and gave us a lift when the car to the church broke down. We were late but is that not the way it should be. I've stayed in many hotels but I think this was the best staff I've met.

Attended a wedding. Great location. The venue is lovely, but the rooms - not so much. Adequate for nights stay. Breakfast products ran out, and replacing them was slow and, in some cases, didn't get some of the produce. A bit poor for breakfast time. Lovely area for the wedding breakfast and evening reception. It didn't spoil anything at all.

Disappointing Stay – Falls Short of 4-Star Expectations I booked a 2-night stay at Astley Bank Hotel for 3 people (1 adult and 2 children) via Hotel.uk, paying £200 for what was advertised as an Executive Double Suite. At that price, I expected a higher level of service — and for breakfast to be included. On arrival, I was told the booking was for a standard suite, not the executive room I had paid for, and was asked to pay an extra £44 for a third guest bed — despite clearly booking for 3 people. The two gentlemen on reception were polite and apologetic, and offered a complimentary breakfast as a goodwill gesture. After the first night, I raised the issue with a staff member named Sue. She said she would speak to the manager, who was in a meeting and would call me — but I never received a call. Sue seemed unwilling to resolve the issue and was generally unhelpful. On the morning of checkout, we had no hot water at all in the room, which made an already frustrating stay even worse. Breakfast was also disappointing — guests had to walk down a corridor to a separate room to access milk and juices, which didn’t feel like a 4-star experience. The lady serving us was attentive and did seem rushed off her feet. At checkout, another member of staff, Lisa, did eventually manage to resolve things, although it took some time and further explanation. To top it off, I noticed the price for the same room dropped to £88 per night shortly after I booked — significantly less than what I paid. Overall, the stay didn’t reflect the service, comfort, or value I would expect from a 4-star hotel. A disappointing experience.