Astoria Grand Hotel

We stayed here 2 nights as part of a tour. 10-12 July 2025 The room: was comfortable. Our safe did not work. We reported it and were told we could change rooms or have it repaired the next day. We chose to wait until the next day. It was not fixed. Breakfast: was good. Plenty of options. Coffee good from machine. Staff friendly and very busy. Alegro Lobby Bar: the female bar person working in there was extremely rude. And she didn't make the cocktails with all ingredients listed. I was very nice in my request and she was still rude. She was like that to many members from our travel group. Service gets 2 stars because of this staff member

A bit below 4*. Like any 4*hotel in Sophia, the breakfast is poor and the coffee is hardly drinkable. The casino downstairs is a bit out of my taste. Half of the people are nice, half of them are a bit cold, none of them exagerates. Some stuff in the bathroom is occasionally broken or malfunctioning. The nice restaurants are within a 30+ minute walk.

I should never give any star for this hotel but giving 1 star as there is no option. Hotel looks great on the outside but inside sucks. It's clean and neat but service is very bad. AC doesn't work. They fixed the system and it shows that temperature is 18 degrees but there is no visible vent in the room. There is a vent behind the curtains and it is not working. Room is very stuffy and hot due to this. They don't even give a kettle for hot water. When i asked for a kettle, they said that they don't have it. I can't belive why a 4 star hotel cannot even give a kettle or iron box. These are basic stuff that every other 4 star hotels offer. I'm very disappointed with this hotel. Location is not that great too. Everything is far.