Atlantis City Hotel

Before arriving at the Atlantis Boutique Hotel, we were very hesitant about our choice, as there were quite a few discouraging reviews. But as soon as we arrived and entered the room, we changed our minds. Everything was perfectly clean, and although the room was small, it had everything we needed. The breakfast and dinner were more than enough, and we never once had to go looking for food elsewhere. All the staff were very friendly and helpful. What’s more, the location is excellent – the entire old town is within easy reach. We would confidently recommend this place and would gladly return if the opportunity arises.

The process that started with the bad room given to us continued with us being forced to sleep in that room by the hotel staff. Our room was changed the next morning, but no one from the hotel staff came to meet with us, they did not get information about the issue and did not even apologize. Even if the issue was not related to us, it is a complete disaster for any hotel staff to think that anyone could stay in that room and make such a decision. The room smelled so bad of cigarette smoke that they even changed the curtains the next morning but forced us to stay in that room. We tried to sleep that night with difficulty breathing. I have been working in the service business for years and I know very well what customer satisfaction is. I suggest these hotel staff to change the job they are working in. Because they are amateurs and do not know their job. You do not care at all about this bad experience you gave us. I am sure of that

If you have a chance never choose this hotel When we first arrive the room was smelling like ashtray. This was a heavy smell When we told them this problem they just said “this is normal “ Very bad service