Audacia Manor Boutique Hotel

We booked Audacia Manor for two nights and also had a small event for an hour during one of the days there, in the poolroom recently. We absolutely loved our stay - we were so well looked after by Nosipho. She was really ‘on tap’ and nothing was an issue for her. The views from our balcony were beautiful and the breakfasts were plentiful and enjoyable. The hotel is well situated in the Morningside area with lovely coffee shops and restaurants as well as shopping locations closely at hand. So glad we chose Audacia Manor - and definitely will again in the future.

I have to really dig deep to even rate this place a one star. We had our office lunch there - and yes, we did book a bit late, but I don't think they would have done better if they had more time. The service (and to even make the booking) was tedious and slow, the food was well below standard and the day, well, turned out very disappointing. Lucky we have a fantastic team! We had a lot to celebrate this year, having survived COVID as a company and we really deserved to get much more for our hard earned money. One would think that hospitality businesses would up their game to get ahead of the competition with the current threats that the industry is facing. Please just don't even go there.

Shocking service, room not cleaned properly, room service delivered with no cutlery or condiments of any kind. DSTV did not work, jacuzzi not cleaned at all, sheets torn, returning to our room on our 3rd night there and we have 4 hand towels, no bath towels no gowns. 1 small bar of soap to use at basin bath and shower for 3 nights stay. I was so looking forward to my stay at this "boutique" hotel but was left with a bitter taste as I feel I just wasted R7500.00 on nothing. Breakfast is extremely limited, and average in taste and appearance, there is no minibar in the room, my room service plates sat outside the room for the better part of 12hrs. The first room we were put in had a broken window in the shower, the Jacuzzi plug was broken, the cupboard was broken and so was the safe. The second room had no safe, the manager seemed uninterested in my complaints and the staff did not communicate with her at all the various issues I had. Don't expect a chocolate mint on your pillow at night, you get a hard cheap boiled sweet, I would not recommend this hotel as a 4 star let alone a 5 star as they have displayed on the wall of the establishment. The room was nice but the other things you expect when paying such prices left much to be desired.