Augustus
Riccione · Italy · Via Oberdan 18
About Augustus — Luxury Boutique Hotel in Riccione
Augustus is an exceptional 4-star hotel in Riccione, Italy. Guests enjoy a distinctive experience combining world-class facilities including bar, beach club, co working, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.7 / 5
Very friendly staff. They really take care of you and guarantee a pleasant stay. The pool on top of the building is simply amazing. The hotel is located close to the bars and restaurants but far away to have a good sleep in the very comfortable beds. The air condition is quiet and can run throughout the night. The size of the rooms depend on what you pay for it and they are great. Very clean and in good condition. Highly recommended!
Nice hotel all in all, with friendly personal. In my eyes, however, it should be no more than a 3-star hotel. There is nothing special that elevates this hotel above the other. Second disappointment: I had issues while booking. I had booked way in advance via Booking.com but I kept getting emails stating that my credit card was invalid (it was not). Every time I sent a message to the hotel, and every time they answered that it was all OK. But the next day I would receive another such message about the invalid credit card (two different credit cards were both very valid). Finally, a few minutes after having checked in physically and without issues at the hotel, I got a cancelation of my booking from the hotel via Booking.com. My guess is that the hotel wanted to save the fees they should have paid at Booking.com. I paid exactly the same as in my booking, but if I would have had any issue (noise, complaining, change of room, etc) it would have been me against them, since Booking.com was not involved anymore. This gave me a bad taste, so I wouldn't recommend this hotel.
We had a very disappointing experience at this hotel. The cleanliness was far below any acceptable standard — there were visible stains on both the bedsheets and towels. The pool was also a major issue: the water was green! and completely uninviting (see attached photo for their false advertising vs. reality) When my daughter raised her concerns about the pool, she was met with aggression instead of accountability — she was actually yelled at for complaining, by the owner (who's the mother of the manager), that we can leave or call the police or shut up before they kick us out! There's something seriously wrong about this family run hotel. I seriously doubt their self proclaimed 4 star rating. Overall, this was not a relaxing or professional environment. I would strongly suggest looking elsewhere.