Aura Hotel Brooklyn

Rooms we're clean, cool, and the air quality was great. I work pest control so every hotel room I stay in gets a professional search. Proud to say I found no insects or rodent evidence. Staff is friendly and hospitable

A Terrible Experience – Please Think Twice Before Booking Here I never imagined that our family trip could turn into such a distressing and frustrating ordeal. After traveling a long distance with our little ones, we arrived at the hotel only to be turned away at the door. Even though we had a confirmed reservation and had already paid in full, they refused to let us check in, and they offered no real explanation. It was shocking to see how dismissive they were, even after my husband tried to show them our confirmation and booking details. Feeling helpless and with two exhausted kids, we were left with no choice but to accept their offer to stay at a different hotel—the Brooklyn Hotel. Unfortunately, this turned out to be an even worse experience. They put us in a basement room that was unclean, with only one queen bed, despite our booking for two beds. When we requested a crib for our baby, they simply said they didn’t have one available and didn’t seem concerned at all about our situation. This entire experience left me feeling deeply disappointed and upset. As a mother, I felt our needs and comfort were completely disregarded. No family should have to go through this, especially not after securing a reservation. For the safety and well-being of your loved ones, I urge you to avoid this hotel at all costs.

Terrible Experience – Stay Away from This Hotel! Everything about this experience was absolutely horrible. Despite having a confirmed reservation, my family and I were denied a stay at the hotel in the middle of the night, leaving us stranded with my little kids and wife. The staff refused to provide a reasonable explanation for this, even after I showed them the confirmation number and booking details. I had already paid the full price in advance, but the hotel still refused to accommodate us and instead directed us to an even worse hotel (The Brooklyn Hotel), which was in terrible condition. They assigned us a basement room that was dirty, had only one queen bed despite my request for two, and lacked basic amenities. My one-year-old baby was with us, and they didn’t provide a crib or show any care for our needs. From start to finish, this was the worst experience I’ve ever had at a hotel. The staff was unhelpful and dismissive, showing no concern for our situation. It was a nightmarish experience, and I strongly urge everyone to stay far away from this hotel. For the safety and well-being of yourself and your family, do not book here under any circumstances.