Austria Trend Hotel Congress Innsbruck

Great location, you can easily walk to the restaurants and other attractions in old town Innsbruck. I fell in love with the stunning views of the nearby mountains and the service was also good. The system was down when we tried to check in but they made sure we were still able to get to our room while they figured things out.

Location is not too central, but there are some buses that stop nearby, so every part of the city is relatively easily accessible. Main station is around 20 minutes by foot. There is also a bike sharing station right at the hotel entrance. The room itself was spacious, relatively well equipped, beds were comfortable. Supermarket and the stop of the Hungerburgbahn are literally 3 minutes away. On the bad side, the first room we got was dysfunctional, so we requested a new one. This second room was turned out to be occupied, which was super embarrassing, so we had to go back to the front desk for the second time. The third attempt to provide us a room was successful, but this entire check-in procedure was very unprofessional.

We spent 10 nights at Hotel Congerss. Unfortunately, we don’t have very fond memories of this stay. But let me start with the positives, because there were some. The room was spacious, with air conditioning, a TV, and a beautiful mountain view. There is an elevator, and a garage is available for an additional fee of 20 euros per day. The WiFi was very good. You can also purchase breakfast, which is very good. There's a wide selection of food, and the breakfast room service is top-notch. The waitstaff and the floor manager were extremely kind and professional. And that’s where the positives end. The hotel advertises daily room cleaning included in the price. And yes, the cleaning staff did show up every day — but the room was very poorly cleaned. Dusting was done only every few days, and the floors were vacuumed just as rarely. The bedding was changed only twice, and the bed was often made carelessly. Towels were changed daily, and trash was taken out. The toilet was also cleaned every day. However, the nightstands were not wiped even once during our entire stay — they were covered in dust. I’m attaching photos. We reported the poorly cleaned room three times. Each time we were assured it would be thoroughly cleaned, but it never was. We felt completely ignored by the reception staff. No one ever followed up to ask whether the room had been properly cleaned afterward. My husband has a dust allergy, so you can imagine how difficult it was for him to stay in such a dusty room. We’ve stayed at 4-star hotels before, and we’ve never had such a bad experience. We paid a lot of money for this stay, and it was far from pleasant. For this price, you can definitely find something much better. I’m not leaving the lowest rating only because of the excellent breakfasts and the wonderful people who work there. As for the rest — everything is written above and shown in the photos.