Avani Adelaide Residences

Service is really good and so is house keeping. Although the glasses weren’t clean. The rooms are a bit run down - scuffs on the walls etc but overall clean enough and a good location with an IGA and cafe downstairs and reasonable price. Shame the pool and steam room is out of order though.

Will not be returning and will never recommend to anyone. I stayed for 1 night in early April 2025. It's centrally located and within walking distance of a lot of great places in Adelaide CBD! Overall, good amenities for the price - room was big and had plenty of space as well as a laundry unit. Unfortunately, the dryer was broken and took several attempts with reception to get a solution, but appreciative that something was fixed. I say I won't return because of the complete mismanagement of my booking and confidential information. I had booked via a travel agency because I like to keep my card information with places I can trust. When I checked in, they asked for a credit card on file in case of damages - I completely understand and gave them one. I check out and leave thinking that's it. Fast forward 6 weeks and I see a mystery charge on my card from Avani for well over $200. Something I was not notified of from Avani, nor did I approve in any regard. There was no notice of the charge nor a receipt or email sent explaining the charge. I called to inquire and it turns out that my card was "accidentally charged for someone else's booking". This shocked me as I assumed that my card information would no longer be on file after more than a month away. Additionally, how was my card accidentally used for someone else's booking? The person I spoke to explained that they had already realized the mistake had happened almost a week ago. I understand mistakes happen, but when they know they've made a mistake in charging me well over $200 they made no effort to contact me regarding the charge explaining the circumstances? Instead, I have to wait on hold to get an answer. The person at reception said that I should see the refund on my card within 2 business days, but the issue is that it has already been 5 business days without a refund. For a hotel that is presenting itself as high end and luxury, you would think they would make more of an effort with their customers. It feels incredibly stupid that I have to ask them to destroy any and all personal information on file - they should already concern themselves with their customers sensitive and personal information.

Checked in at 9pm, worked until 10 pm then went for a shower. No hot water. Rang reception and was told this was a known fault since late afternoon but there would be nothing done about it until the next morning because the plumber wasn’t answering the phone. All information that might reasonably have been provided at check in so that I didn’t have to go looking for a new hotel (with a working shower) in the middle of the night. Staff “unable to guarantee a refund of the tariff”. A colleague also experienced hot water outages previously. A higher standard of concern for customers and transparency is required by check in staff. Perhaps a new plumbing contractor as well.