Avani Avenida Liberdade Lisbon Hotel

We were in Lisbon during the massive widespread power cuts, and were completely stranded in the city, in the dark with no food, water and no place to stay after our flight was cancelled. Having asked every single hotel in the entire area for a room for the night and being abruptly and sometimes rudely turned away, we instead were saved by the extreme generosity, kindness and human compassion of the staff at the Avani Avenida. No rooms were available but they still allowed 10 of us to take shelter in their lobby for the night, they provided us blankets, pillows, drinks and even breakfast the next morning and brought out gas heaters for us. All this and they never charged us a penny. Even during an incredibly stressful work night for them, and no doubt their own families who may have also been in trouble, they still went to such great lengths to make sure we were safe for no other reason than their human compassion for us all and their genuine kindness. The staff that night were truly amazing and I dread to think what would have happened without their help. I would recommend them for being the most decent, genuinely kind, good people and knowing they will go over and above for anyone who visits their hotel. I cannot stress the difference in welcomes we received from them and literally every single other hotel in the area. They cannot be praised highly enough and we will never ever forget their kindness. Thank you so much again from the bottom of our hearts.

I have meant to write this review so many times but then I seen my friend put a review up who shared our experience of this amazing hotel and it’s absolutely amazing Team! We were due to fly home from Portugal when the power outage happened in April and we were part of a hen party travelling back to Ireland, after we were evacuated from the airport and found ourselves homeless with nowhere to stay, the team explained they had no rooms but we could leave our luggage and gave us a list of hotels in Lisbon that we could try but after a long time looking and most of the hotels were rude we ended back at this wonderful hotel so worried that we would be out on the dark streets with no accommodation but the wonderful team assured us that they would look after us and offered to let us to sleep in their lobby and even gave us a complementary drink and blankets etc! To say we were relieved was an understatement! What an amazing team with such compassion and empathy! We will be forever grateful to you all and we will definitely be back to stay at this amazing hotel because if this is how they treated us not even having a booking I can only imagine how lovely it would be to actually spend time in this wonderful hotel! We will never forget your kindness. Paula, Jodie and Geraldine Keegan, Ireland ❤️❤️❤️

I can honestly say that i loved my stay at the hotel. The staff treated my wife and my two kids soo well, loved the balloons and my kids loved their backpacks, We loved the pool soo much! Nice vibe and ambiance and everyone was soo nice! And the rooms soo cool! Connecting rooms for the win! Thank you once again for a excelent stay! i will be back fore sure.