Avaton Luxury Beach Resort Relais & Chateaux

Fantastic Family Stay with Private Pool! Stayed at Avaton Hotel for a few days with my wife and daughter. Absolutely excellent! The highlight was having our own private pool in the room – fantastic atmosphere. The food was perfect, both breakfast and other meals. Service was top-notch too. We recommend it 100%!

The location is great and this is the selling point of this hotel. You are indeed very close to the sea, but from our villa we could only see the sea from the master bedroom’s tiny window. There isn’t a toilet on the ground floor. The “pool” is very tiny. Furnishings however are very nice and cleaning service was really good. Breakfast was 30 euro per person- atrocious for Greece. Restaurant overall is very expensive and if you ask for wine recommendations, they would try to sell you some of the more expensive wines. Service in the restaurant was excellent. Food was nicely presented and tasted good. “Kids club” is awful- it’s a glass box room. Always dirty, full of sand, with nothing to do, when the lady was there to look after them, it would cost you 30euro, even when the kids were there just for a little bit. Beach service was good. Overall, I would say, that it’s just too expensive for what it is

Updated after hotel responded/emailed me: They insisted someone from our family still come during those dates even though the mourning period is 40 days in our culture, and we notified them that. They are also now threatening legal action against me for my honest review and demanding the full payment of the stay (not just the forfeiture of the deposit, the WHOLE stay payment, even though I canceled the reservation). I thought I would end this nightmare communication with forfeiture of the deposit, but Avaton monster is looking to profit the full cost of the stay without providing any services which is against both Greek and EU law. 0 stars! Two extremely different experiences - stayed here last year and had a magical stay with my husband through booking.com. Per resort suggestion, we Made a reservation for this year to return with both our parents directly with Avaton. My husbands mom passed away so we couldn’t attend that close to her passing. They said to send the death certificate to process refund. We did. And then they refused to return the deposit, or to keep it as a credit, or allow us to change the dates, or to have a shorter stay, or any other of the 5 different suggestions we made to try and meet in the middle. Instead they insisted on their robotic inhumane management & policies & refused to meet in any way in the middle. In fact, they suggested we add a room in the conversation, still looking to make more money when we were at our lowest point. They described how good it would be to change our scenery during this time…sure, but 7 days after your parent passes is not that time for us as humans with a heart & many responsibilities to organize following that death. Clearly missing the point of our situation. Truly went from best place we ever went to, to the most disturbing experience with customer service. $1700 deposit gone to a business, don’t know how people sleep at night when they make these decisions. Good companies are successful, and great companies remain successful.