Avita Resort

I visited the Therme only two times, and while the facilities are all right, at both times we found there is a serious need to improve A) customer service, B) receptionists. They are selling packages on the Therme's website that customer finds themselves explain what is included in it to the receptionists and have to ask for each line separately, also got shorter massage out of miscommunication, the first time. This second time, they confirmed via email a package for 128 EUR that included *1 day ticket for the AVITA Therme including Sauna Garten Eden and AVITA Lady's Spa. *Bath bag packed with a cozy bathrobe and towels for your stay, *Your reserved lounger for the wellness day *Free activity program, *€ 10 voucher for the Medita Thermenrestaurant *€ 60 voucher for treatments at the AVITA Premium Spa AND * 20% discount on a product in the AVITA Premium Spa. They confirmed a bed in the sauna are and made me book a amasage (because beaty treatments were not available on Sundays). Upon arrival, the receptionist is telling me only my massage is booked for 50 min, and I have no package AT ALL, but can enter for 51 euro to the lady spa and Therme and have my massage for 84 euro (that was a compromise on my end in the first place), and that she will look into the correspondence which ALL was a miscommunication. When I left and asked for whether she figured out what happened, it was obvious she did not check, instead she shared her opinion that I should spend the entire day there from morning to evening to worth the money. Zero accountability and respect for the customer. Not cool. I will not return.

Vegan food was available on request. On the buffet it was not written what was vegan. It was unclear for a long time which bread was vegan and which not. Staff was not well informed about vegan food. Food was okay. Balcony was nice. Spa was okay (not a great view). Picky people kicked out dressed sauna beginners. Reservation of spa benches hardly works. An recommendation for 1st visitors would be fine.

We came to this place that is in the middle of nowhere and we were not allowed to enter, because it was full. That was the only thing that the staff told us. They were not pleasant, did not provide us any information (for example: "you can wait in the restaurant until someone leaves, so you can enter") and did not want to speak with our group. We went 35 km to the different SPA center, where they treated us normal and we had a great time there. I do not recommend this place, as they do not treat guests like people, just like money bags.