Axel Hotel Bilbao Adults Only

Perfect hotel in Bilbao to adjust to jet lag. This was our first spot when we landed in Spain and the location was just quiet enough to get rest at all hours and close enough to all the food options you can imagine including the Pintxos at the food hall across the river and in. old town(go after 8pm). We loved our river walks and morning coffees. The rooftop pool is a rare treat for Bilbao and breakfast was wonderful. We booked the suite and barely used the second room because the hotel spaces were so fun.

Overall, an ok hotel, what i liked: very friendly staff, rooftop bar,pool, very clean, location (near the tram and just across the old town). The hair dryer, good bed. Didn't like the room, the toilet is just a little too open, a huge shower but no privacy, if you share this type of room you better know the person very well as the toilet had only a glass door and you can hear everything 🙄🙄-need I say more... also this silly curtain....to "separate " the bathroom area from the room. No soundproofing, we could hear the other guests when in the hallway... I would define it as a trendy hotel, only for adults. Breakfast looked great.

Very disappointing experience – I do not recommend this hotel: 1. Pool area completely inadequate: Only 6 lounge chairs for the entire hotel, which led to uncomfortable tension between guests. We were even told by other guests that it was “time to give up our spot” after using a chair for just 1.5 hours. Unpleasant and poorly managed. 2. Repeated towel issues: Housekeeping forgot to provide towels twice, and then the front desk forgot them twice more, despite repeated reminders. We received towels around 11 PM. 3. Unhelpful and unprofessional staff – especially at reception: Our room’s electrical meter made a loud noise, and when turned off, a bright emergency light stayed on all night. I spoke to « Eric » at the front desk (at least that was the name given to me), who simply told me to “sleep with the light on if I don’t want the noise.” When I asked to speak to the manager, he said: “I don’t know when they’re here. I don’t really know anything.” No solution offered, and the attitude was shockingly dismissive. 4. Unpleasant atmosphere overall and poorly trained staff. This stay was far below expectations for the price and not at all as advertised.