Azalea Park View Boutique Hotel

I like this boutique style hotel it’s super cute. I had a really good experience here. I think you get a lot for your money. Rooftop pool, gym, free breakfast. The breakfast buffet was sufficient it’s got a little of everything. I didn’t like shower nozzle they didn’t work well but the service is excellent always someone willing to help I’m anyway they can. I got Locked out of my room because I forgot my key, my dad got sick someone came and cleaned for us, laundry service the same day… everyone is very helpful.

Absolutely loved this hotel. I used my spa bath every night. We used the gym and pool. Can also get your laundry done through the hotel which is quick and easy. Only downside is the hot water runs out quick and then the shower goes a bit lukewarm.

We stayed at this hotel for two nights, and while the room and food were acceptable, the overall experience was extremely disappointing. Firstly, the breakfast was poor with very limited options. On top of that, there weren’t nearly enough sunbathing chairs around the pool, which made it difficult to relax. But the real issue — and the reason for this review — was what happened during our stay. On the first night, we heard some strange noises, but we didn’t think too much about it at the time. However, on the second night, the noises became much louder. To our horror, we realised it was a rat scratching at our bathroom door. The noise was so loud and disturbing that we couldn’t sleep at all that night. When we informed the receptionist about the issue the next morning at checkout and requested a refund, they completely dismissed our concerns. Their English proficiency was poor, so we even showed them a video of the rat as proof. Despite this clear evidence, they refused to take any responsibility or offer any form of compensation. Instead, they insisted that we settle the food bill before leaving. Since we were in a hurry to catch our train, we reluctantly paid the bill in good faith, hoping that Hotels.com would help resolve the issue. Unfortunately, Hotels.com’s refund process is fundamentally flawed — they require approval from the hotel to process any refund. The hotel flat-out denied any knowledge of the issue, which is outrageous considering the proof we provided. I’m incredibly disappointed by the whole situation. I’ve been booking through Hotels.com for over 10 years without ever filing a complaint until now. I definitely wouldn’t recommend staying at this hotel and this experience has seriously made me question whether I’ll use Hotels.com again. An absolute disgrace.