Badrutt's Palace Hotel St Moritz

Stay here for 3 nights with my children. Honestly it's very few hotel the room actually is nicer than the picture on the website. Normally it's opposite. Weather in summer there is not that stable. Kids club is a gem to make kids happy there. The service is fantastic. especially Diogo and his team, that give me great impression they do put guests' need in priority and make the business become long term. So I do appreciate the feeling the stay gave me rather than only the facility . Will come back

I tried both their rooms and suites, and both are nice, but of course, if you can afford the St. Moritz suite, then it's the best. The hotel is luxurious and has a stunning view. They have a high-quality spa, swimming pool, gym, and playground for children. However, for couples, be prepared to hear children crying at night and early morning. The second floor smells weird; I thought it was the smell of an old house, but when I moved to the 4th floor, there was no smell. Housekeeping can be hard to reach, but if you're staying in a suite, you don't need to worry - you'll get all the attention you want and more. The food is good, but not consistent; I guess it depends on who takes the order and who's the chef for the day. Despite this, I loved the hotel and will definitely come back.

Shocking Lack of Hospitality and Inclusivity at the Cigar Bar My wife (Italian) and I (Swiss) have traveled extensively and stayed in many top-tier hotels. But never have we felt so unwelcome and singled out as we did at the Palace Hotel’s cigar bar on July 12th 2025. Despite being well-dressed, calm, and respectful, and with the room nearly empty, the cigar bar host went out of his way to make us feel like we didn’t belong. His attitude was not only cold, it was disrespectful and exclusionary. In a hotel that brands itself as world-class, this kind of behavior towards international guests is unacceptable. Hospitality should mean inclusivity, and no guest — regardless of background — should be treated this way. It left a deeply disappointing impression, we won’t be back, that’s for sure. Update: Thanks for your comment, however, this wasn’t in the evening during peek hours. It was in the middle of early afternoon, the bar didn’t have many people inside it.