Bahia Principe Grand Samana

I had a truly pleasant and relaxing stay. From the very beginning, the customer service was excellent—always friendly, smiling, and willing to help. One of my favorite things was seeing how well the staff interacts with each other. There’s a clear sense of good communication and a positive work environment throughout. I especially want to highlight Ana Ortega, the director, whose leadership style is truly admirable. Her respectful, approachable, and collaborative way of managing her team makes a real difference. Also, a special mention to Chef Jerson, who is incredibly kind, and whose food brings out the authentic flavors of Dominican cuisine in every dish. The views are breathtaking and the hotel’s cleanliness is impeccable. Without a doubt, a place I’d return to and highly recommend.

This was my first stay at Bahia Principe Grand Samaná, and I honestly couldn’t wait to leave. From the moment we walked in, the resort felt deserted. The walls were still lined with old “Luxury” certificates, but what we experienced was far from it — none of that standard exists anymore, and the downgrade isn’t mentioned anywhere. On our second night, a singer performed to an empty room. It was uncomfortable to watch — there were more staff than guests, and I felt genuinely uneasy being there. Walking through the hotel at night felt eerie, not relaxing. Food was terrible, only one restaurant open, watered-down wine, and room service unavailable until late. We had to leave the hotel to eat, despite paying for an all-inclusive package. Just two weeks earlier, we stayed at another resort in the same price range — full of life, great service, and actual value. This felt like a bad joke in comparison. I hope the refund process goes smoothly, because after all of this, it’s the least we deserve.

In general i only post good review but i had to. I recently stayed at Bahia Principe Samana and while the location is undeniably beautiful, I left feeling disappointed. The beach is stunning, and the hotel's exterior and building design are impressive — it definitely has a lot of potential. However, the major issue was the food. Not only was the quality poor, but the buffet area was extremely hot with no air conditioning, which made it hard for the food to stay fresh. Even worse, there were flies all over the food — it was genuinely disgusting and unhygienic. I even took videos to document it and plan to share them publicly. Many other guests were complaining about the same thing, so this clearly isn't a one-time issue. What’s most frustrating is that the staff seemed fully aware but made no effort to solve it. If management takes food safety seriously, this place could be incredible. But until then, I can’t recommend it. We tried to stay possitive samana is so beautiful but the experience was really bad.