Bakan Quartier des Congres Convention District

We booked for a one night trip for Igloo Fest and this was the perfect place for that. The location is amazing and the room itself was so spacious and comfortable. The bed was literally the most comfortable bed I have ever slept in. Despite what the other reviews say, we felt safe and no concerns whatsoever. Sure there are homeless folks around but it’s a city and sadly that normal. For the price I think this is a good place to stay!

Very convenient location, right beside convention centre. We had issues receiving check in information on day 0 so we talked to the receptionist, who figured it out for soon in a few hours and got that fixed. Then we had an issue with a leaking shower on day 1 so we talked to the receptionist, who immediately switched us to another room in the same building. Building is a little old but rooms are very nice and very good service

We really wanted to like it here because of the nice pictures they put up on the webiste. However, a couple of things happened during our 2 night stay here that we wouldn't be coming back for sure: 1. First night we got there, the shower room ceiling was raining water from upstairs. Like literally as if someone open a drain on the ceiling. We contacted the number for the hotel, but only got the voicemail. The water was dripping on and off through the night and no one took a shower. Worst thing is, no one from management or anyone ever came over to check or offer a change of room. We were simply on our own there. 2. 2nd day we were there, the electricity was shut off from 9am to around 4pm that afternoon due to a construction outside. I mean, the hotel must know about it but decided to keep it from the guests because the hotel didn't want to loose booking. Anyway, we bought a bunch of stuff that were in the fridge which went bad, couldn't make coffee in the morning since its electric stove. 3. The area surrounding the hotel has a homeless enclave. People living in tents were literally right outside the building. We saw a homeless person literally had her pants down peeing right outside our window. 4. Really, just the lack of communication, lack of help and lack of care from the hotel and management that really made the stay bad! oh, and the coffee machine had half filled water still in the tank when we checked in, we were too disgusted to use it after seeing that.....ughh...