Balam Playa 15Th Ave

Very nicely situated. Room was clean but not at all like the pictures. There was some mold in the bathroom, toilets are hard to flush, you need to flush multiple times. The bed nice size but a bit on the harder side. Room only consisted of a bed, TV, a fridge and bare minimum storage space. If you need safe etcetera, you will not find it here. Water in bathroom totally OK. The Internet connection was really good. There Is a small pool on second floor overlooking the park. The reception is open all day and night. We also got access to room before 15.00, which was nice. This is not a five star hotel, more an own room hostel.

Location was great but the room was more of a dungeon than a room. On the main floor the only window is to the hallway and the light buld was about the amount of light as a candle. It was quiet at night but I could hear and smell the people I the neighboring hotel (I assume) smoking. WiFi was slow when it would even work. Breakfast was a piece of bread and the orange juice is just the orange crystals. Not a bit of actual fruit in there. The staff were helpful with holding luggage before checking and the lady who does the housekeeping was very plesent and helpful. Unfortunately that doesn't make up for the dark dungeon of a room.

The customer service here is terrible. Our mini fridge did not work and leaked water. Their is no private beach, the picture they advertise is a lie. We were not given a sign to clean the room and we had to ask each day we wanted it clean. We noticed other rooms had a sign on their doors to be cleaned. The “continental breakfast” is one piece of bread with a glass of coffee/orange juice. The bathroom has a see through screen/window where you can see into the other guests room if they are using the shower. In the morning and again in the evening, the birds gather outside the hotel and are extremely noisy. The walls are not soundproof in the slightest. The bed was hard and we were not given any blankets other than the thin bed sheet and a light brown blanket. The pool rooftop area was dirty. Our bathroom was dirty and had the previous guests hairs on the wall. The location here is convenient and close to the beach. Lots of street carts around with food and restaurants nearby. It was a cheap hotel but we just wish it would have been clean.