Bantique Hotel

The hotel is very nice and the staff's service attitude is great. When I left the hotel, I forgot my power bank. When I came back to get it at night, the staff was very enthusiastic to help me find it. Thank you very much. This is a very good hotel and I recommend everyone to stay.

Good location first of all however we came back at 2AM and the front door was wide open. no lights on and the security was sleeping. Our room’s floor was pretty dirty, lamp was not working, really hot in the bathroom but everything else was decent for a 3 starts hotel. Not the best experience

Following the usual scam scheme seen in the whole of Vietnam, this is one of those hotels that change its name when negative reviews build up. This particular one goes by the name of Phung Thuy Hotel&Spa too. Once their negative reviews build up, they change the name and bribe Agoda to get ranked up. Shame in these practices! 🤬 After a horrible experience at some tourist trap dungeon at the "massage" area of the city, I came here escaping from damp and filth. I came to check the room in person before moving in to ensure this hotel was ok. The receptionist showed me 2 rooms, both looked quite good, only one of them smelled moldy, but not as bad as the previous hotel I came from. So after checking the rooms, I decided to book from Agoda, which by the way, had this place with a whopping 8.8⭐ Excellent rating... in theory... The day I checked in, they gave me a miserable and dirty room covered in a layer of dust. Nothing comparable with the bait rooms they have for the show. The bedsheets and pillows smelled of damp, your feet turned black after seconds of walking barefoot, and the sink was stuck. I went downstairs to complain and change room because the girl told me on my exploratory visit that there was no problem with changing room if the room didn't match my expectations in regards of hygiene. All lies. She didn't change the room and I had to cover the dusty and damp pillows and bedsheets with the towels provided by the hotel and my own clean stuff that night. She promised me FIRST PRIORITY with cleaning my room next day. All empty words learnt from "customer's complaint management" courses. And here came first thing in the morning the cleaning squad. I showed them all the filth and demanded fresh bedsheets, preferibly just washed or unwrapped from plastic rather than the moldy ones coming from their moldy storage room. They entered my room with their shoes, so basically they were cleaning and dirtying at the same time. Unbelievable ! 🥴 They made up the bed with some slightly better bedsheets and pillows, and mopped the room without brooming, to what I had to stop them, pick the broom myself and show them how a room must be cleaned. You first broom, then mop and you do it barefoot (or with clean shoes, that wasn't the case) The interesting part came after brushing my teeth. The sink filled up and it took about one hour to drain. After a while and the drain was done, some bugs started to surface from the sink. I guess that the stopple was their colony/home, and that water reactivated these creatures. On the third day, there was an scheduled blackout for that street that was announced weeks in advance by the government. However, the big fat diesel generator they had downstairs didn't work that day. I wonder why, being aware of this scheduled outage, they didn't check that the generator was fit to face the outage the day before. Instead, they relied on the miracle of it working, but it didn't work, making all guests leaving the building by the emergency stairs because no electricity worked in the building at all. After all these tribulations, they gave a Customer Satisfaction form and apologized by saying "Please, sympathize with the hotel", which I can't interpret more like "Please, swallow our incompetence and filth, because we just can't change" I also visited the "rooftop pool". It is a covered 1.1m pool that didn't inspired me taking a picture. You expect some air, sunlight and good views. Nothing of this is true up there, but instead you find this shabby pond that doesn't feel you want to stay more than a minute and some office. And don't get fooled by the label "SPA". That's just a massage parlour sitting at the third floor, but somehow they managed to endow the hotel with the glamour of the word.