Barcelà Brno Palace

The hotels atrium is breathtaking. The libe music playing in the atrium is very pleasant and it provides amazing atmosphere. The glass elevators also are a nice touch. The rooms are nice but a redesign would be welcome. The receptionists are extremely nice and warm and welcoming and overall represent the hotel nicely. Unfortunately not the same can be said about the waiters.

This really is all about the location. It’s right near the center square and is convenient to walk around the whole area. There isn’t a place to park so you have to valet your car. But they always had it ready for us when we told them what time we wanted to pick it up. We stayed 3 nights and had a very nice room. The entrance to the hotel is very nice and welcoming. We had friendly service from everyone at the front desk each day we were there. The room was clean and felt comfortable. I thought it was interesting that my room had a bidet and my colleagues did not. She had a walk in shower but I had a tub. So obviously the rooms can vary depending on which one you get. It was a nice touch having the chocolates in the room . There is an onsite restaurant and also a breakfast area in the mornings. We used to stay at the Courtyard but will be returning to the Grand Palace on our next trip to Brno. It was so nice being able to walk to everything.

I have to admit, the placement and interior design of the hotel are absolutely stunning. The rooms make you feel as though you’re sleeping in a palace. However, when it comes to the reception staff… the experience was far from pleasant. They displayed an outrageous attitude and were neither friendly nor welcoming. Thankfully, my family and I were only staying for one night, so we didn’t have to interact with them much. Even upon departure, we politely said goodbye, and the receptionist didn’t even acknowledge us. Overall, a gorgeous hotel with cold and unaccommodating receptionists.