Barceló México Santa Fe

On July 7, 2025, I stayed at Camino Real Santa Fe. Overall, my stay was good; however, I encountered an issue after checking out. I left my carry-on and backpack with the bellboy for a few hours since my flight was in the evening. After retrieving my luggage from the bellboy and leaving the hotel, I realized that some electronics were missing from my backpack. Although the valuables in the backpack had a lock, someone had forced the zipper open to steal small electronics through the opening. I reported the theft via email within 20 minutes of leaving the hotel to Elder Velazquez and Berenice Cardenas. They assured me they would investigate the matter, but I never received a follow-up. I believe this incident could have been addressed by reviewing the security camera footage, but Camino Real did not respond to my concerns.

Old outdated rooms in states of disrepair. Mold stains on the ceiling, air conditioning barely works. I was also woken up out of a sound sleep at 10pm on a Wednesday night when they started some sort of concert outside on hotel grounds. Front desk's response was "sorry, it will end at 11" they could not move my room either. absolutely unacceptable for a Wednesday night. This is my third time staying at this hotel. The first two times were in 2014 and 2018. The place was beautiful. This time, 2025, it looks like nothing has been maintained in the rooms since 2018. Never again will I give this hotel my business

This was really a bad experience. Old and dirty rooms, poor service level, poor illumination, expensive food, I could continue. This was the last time I stay at some hotel of this chain. It use to be a good option in terms of cost vs benefits perspective. But now is terrible and they are really good on making sure to provide the worst experience during your stay.