Bartley Lodge Hotel

We booked a 2 night stay here and had an awful nights sleep on our first night as the bed was so hard it was like sleeping on the floor!! Moved to another room for our second night which had a more comfortable mattress however the bed was not in the greatest condition!!. We had dinner in the restaurant on our first night where the service was a little slow and the food was nice but very small portions and a little overpriced. Breakfast again was slow service for what was a simple cooked breakfast. Overall we found the hotel to be a little rundown and tatty for the price and won’t be staying again.

We spent four nights at Bartley Lodge Hotel to celebrate my birthday weekend and had high hopes based on the hotel’s charming appearance and location. The building itself is gorgeous, with striking architecture and beautifully styled interiors that create a lovely first impression. The location is ideal too — close to stunning national parks and cozy pubs, making it a great base for families and dog owners alike. Our dinner at the hotel restaurant was, without a doubt, the highlight of our stay — absolutely delicious and easily one of the best meals I’ve had in a long time. Unfortunately, the rest of our experience didn’t quite live up to that same standard. To start, we were told at check-in that bringing our dog would cost £60, which felt quite excessive. We had also forgotten our toothbrushes and toothpaste and tried to ask reception for some late in the evening. I waited for 26 minutes, but no staff ever appeared. Breakfast, while priced at nearly £17 per person, didn’t deliver on quality. The buffet often lacked basic condiments, and we found ourselves having to ask staff to refill things repeatedly. Trying to reach reception over the phone was difficult, and on one occasion when the water wasn’t working in our room, I had to go down in person — only to find no one around. The room itself was extremely warm, even with the fan running and the window open. When we chose to enjoy a drink outside in the garden, all the tables were dusty and clearly hadn’t been cleaned in some time. It also seemed like there weren’t enough staff available throughout the hotel. One final note — while it was nice that the hotel offered a welcome pack for our dog, some of the items, including the waste bags, were out of date. All in all, while the setting and dinner were memorable, the service and facilities really let the experience down. I would recommend visiting for a meal, but I wouldn’t choose to stay here again.

Room 11 On my 2nd day of staying on a business trip. I mentioned to the reception that the the toilet is not fixed to the floor!! At all the reception staff made me aware they would look into it the following day. There is also a massive hole in the carpet next to the window. To be honest Basil Faulty would be over qualified to work here