Beaulieu Hotel

Last minute stay, staff were very friendly and helpful. Location is great and rooms are a good comfy size. We had our dog and she got a little doggy welcome pack.

2 night stay, on arrival the receptionist was welcoming and informative. Our room (no.9) had a comfy king bed, a fold out bed for our 9yr old, sheets were good quality and clean, towels fluffy. Bathroom could do with an upgrade and the room a lick of paint but was clean overall. At all times the staff, from reception to the waiting staff to the maintenance chap were smiley, helpful and chatty. Friday nights are busy, the waiting staff work their socks off so be nice if you're there on a Friday! Food is pricey but all very tasty, breakfast was very good. Pool was great, clean, well maintained and open all through our stay.

Poor stay from start to finish. Service at the reception desk was slow and unwelcoming. The pool was closed for our entire stay without warning or apology, just a note on the door. The hallways and communal areas were covered in cobwebs and stains on the carpets. The rooms were outdated and the bathroom was of domestic standard with a plastic base to the shower that bent with every movement, whilst the shower switched between hot and cold without touching it. The worst part was the breakfast that didn't arrive for an hour. There was no apology or communication and we had to ask after it several times. In this time they didn't even offer us any more tea or coffee. When it did arrive it was cold. We asked for more cutlery, which never showed. All told- a very sub-par experience. Would not stay again.