Bellagio Boutique Hotel

I recently stayed at a 5-star hotel in Rethymno and was extremely disappointed with my experience. Upon arriving at the hotel, I discovered that the hammam was not functioning due to COVID-19 restrictions. Additionally, the hydromassage in my room did not have any safety protection covers, which was a concern for me. Furthermore, when I checked the bathroom, I noticed that the wooden panel under the sink had visible mold on it. This was not only unsightly, but it also raised concerns about the overall cleanliness of the room. During my stay, there was a bar located near my room that played loud music until 3am, making it difficult for me to get a good night's sleep. To make matters worse, the mattress in my room was extremely uncomfortable, and I struggled to get a good night's sleep. The breakfast offered at the hotel was also not up to par for a 5-star establishment. The selection was limited and the quality of the food was not at the level I was expecting. In addition to these issues, the noise level in the hotel was very high, and I could easily hear other guests walking by my room. Overall, I was extremely disappointed with my stay at this hotel and do not feel that it was worth the money I paid. The lack of functioning amenities, cleanliness issues, and noise level were all major concerns for me. I would not recommend this hotel to others.

Had to double-check that the online reviews were of the same place we stayed. Greeted (if that’s the right word) by a grumpy chap who just grunted and pointed us to the room. Having read about the ‘wonderful hosts’ in a lot of the reviews and arriving mid-afternoon after travelling for 10 hours, we were hopeful of a slightly more enthusiastic welcome. Had we arrived at 2am and been checked in by the night porter, I could have understood the indifferent welcome. A collection of flies were already in the room when we opened the door, along with a small army of ants on the floor. It smelled like the room hadn’t been used for years. Tried to call down to reception but the phone was dead. Walked down to reception, waited 5 minutes for someone to arrive but gave up. Handed our key in and walked to the nearby Rimondi who couldn’t have been more helpful and found us a room for the week despite being full. Emailed the Bellagio to explain why we’d left, but got nothing back.

Not a good experience at all. Our AC didn’t work, the room was hotter than the outside air. Our only window opened into the hotel lobby/stair corridor and if we wanted to open that the fresh air we got was filled with cigarette smoke from the owner smoking in the foyer below our room. The bed was extremely uncomfortable and the pillows did not help. We were aware we’d be staying in the main area but the sound was still pretty bad throughout most of the night. We had a white noise sound going and ear plugs and still could not drown it out. We couldn’t switch rooms unless we paid for an upgrade. Would not recommend.