Bellavista Palace Hotel

From the moment we arrived at the Grand Hotel Bellavista Palace, we were captivated by its grand elegance and impeccable style. The décor throughout the hotel is truly breathtaking — an exquisite blend of luxurious furnishings, tasteful color palettes, and beautiful accent details that exude classic charm and sophistication. Each morning, the breakfast exceeded all expectations. The buffet included a delightful assortment of fresh pastries, seasonal fruits, premium local cheeses, cold cuts, and a selection of hot items like eggs and pancakes. The quality of the coffee and fresh juices was exceptional — it consistently provided a delightful start to our day. The pool area felt like a private oasis amidst the hotel’s lush surroundings. The water was perfectly clear, the loungers were plush and plentiful, and the atmosphere was peaceful and relaxing. Whether taking a refreshing morning dip or enjoying an afternoon lounge, it was the perfect spot to rest and rejuvenate. Hospitality was as refined as the ambiance — the staff was attentive, friendly, and always eager to assist with a warm, gracious smile. In short, the Grand Hotel Bellavista Palace offers a flawless combination of luxurious décor, superb breakfast, and an inviting pool setting. I wholeheartedly recommend it to anyone visiting Montecatini Terme for a truly memorable and relaxing experience. I can’t wait to return!

Room was beautiful, but the staff that served breakfast were racist and rude to us and our group the entire 3 days we were there. They really favor Western Europeans, but show little to no hospitality to anyone outside that niche. It's quite disappointing and it ruined the experience.

We arrived a lil bit after check in time, and waited 25mins at the reception desk before someone came to finally help us. One of our rooms was not ready and still dirty. They said they’re going clean it right away and 15min later it was „done.“ It’s hard to believe that 1 guy could disinfect at least the bathroom, change the bedsheets, the ‚blanket‘ which seemed like a couch blanket, vacuum etc. The rooms themselves were outdated, spiderwebs everywhere, lamps/furniture broken, wall outlets were falling off, flooring was cracked, our toilet was leaking and creating a puddle , not to mention the bad old smell in not only the room but the whole hotel. The terrace behind the rooms had old feces everywhere and was overall dirty, even old smoked cigarettes were in the ashtray and on the ground. Walking past the dining hall/spa, pool area, the hallway is not ventilating at all creating moisture and humid air which you could see on the windows. Moving on the first morning, as we sat down on the table some of the silverware was dirty and rusty. We proceeded to get some food, only to realize that the for example eggs and bacon were FRIDGE cold, not cooling off cold, it was literally cold, even tho they were on a ‚heater‘. There were options to get some ‚fresh‘ eggs and bacon which for a 5 star hotel you wouldn’t think of needing to pay for overpriced. After experiencing all of that we ended up both having breakfast at all, since the coffee was from a outdated Machine as well which was not drinkable. It seemed very understaffed, there was no bartender on New Year’s Eve. We had to ask the front staff personnel for help and he ended up giving us our drinks. The staff was somewhat nice, whenever we confronted them about the issues they were somewhat nice about it but they also kept saying that this was the style of the hotel. I don’t how being unsanitary is a style. I would NOT recommend this hotel at all, the only thing that was good about it is the location, that’s it. The free parking on the other side of the hotel is just a public parking for everybody.