Bentley Suites

Great location. Food was good. Cocktails were good. The middle area of the whole building is like a green house!! Big trees and a water fountain, seating was surrounded by greenery. Has a spa, swimming pool, sauna. We stayed 2 nights - would certainly recommend.

I recently stayed at this hotel, which is marketed as one of the richer or more premium 4-star options in the area. To be fair, the entrance and downstairs common areas do make a great first impression — the lobby is beautiful, and the staff are warm, attentive, and genuinely helpful. Their professionalism and friendliness gave me high hopes for the rest of the stay. However, once I stepped into the room, the experience took a noticeable downturn. The accommodation itself felt very outdated — from the worn furniture to the overall layout, it was clear that the rooms haven’t been refreshed in quite some time. There’s a sense that the space isn’t being utilised to its full potential, which is frustrating given the price point. It’s the kind of room that might have been impressive two decades ago, but now feels tired and neglected. For what the hotel is charging, I expected a much higher standard in the rooms — modern touches, better lighting, even just a feeling of comfort and freshness. Instead, the contrast between the elegant front-of-house areas and the dated rooms is so stark that it almost feels like two different hotels. It’s not the worst place I’ve stayed, and again, I can’t fault the staff — they’re doing a wonderful job with what they have. But for a hotel positioning itself at the higher end of the market, there’s a serious need for an upgrade upstairs. Until then, I’d consider exploring other options in the same price range.

The hotel itself looks quite nice. Inside the rooms are not clean. The staff excluding an Indian lady are nice and friendly - they were more welcoming then that lady. There was hair between the sink and mirror when we arrived, linen was dirty as was the floor near the tv. I think if they improve on cleanliness it would be different. The pool was also not heated which was a shame as one would expect that from an indoor pool as well as the cold weather. The location is great, not far from the foreshore. Parking at $25 was a bit rich though.