Bergresort Zugspitze Ehrwald by ALPS RESORTS

Absolutely amazing stay! Our room was cozy, spacious, and modern, with fabulous views from every side. The pool and wellness area were perfect for relaxing, parking was easy, and the restaurant was outstanding—especially the breakfast, which was unforgettable. What truly made the experience special were the people: the restaurant staff were so incredibly kind, and the front desk ladies went above and beyond to be helpful and welcoming. We felt completely cared for from start to finish, and we can’t wait to come back!

Stayed with our friends in an apartment with 3 bedrooms, 3 bathrooms and a kitchen. Had balconies on both sides of the apartment. The most beautiful hotel ever. Views are stunning, the interior is amazing. It's very moody and a lot of wood details. Smells like wood when you come inside too. Woke up every day with a view to mountains. Can it get any better? Underground parking. And laundry machines in the basement that work on coins. Breakfast was really good, and included. No sugar, water, tea or coffee in the room. But there is a pod coffee machine and dishwasher. They also provided small cleaning kit with dish washer tablets, some cloths, a sponge and things like that. Spa was included as well. An outdoor pool, with warm water and bubbles on one side. Outdoor sauna and 3 more saunas inside - natural sauna, steam sauna and infrared sauna. Orange and lemon water, and tea available in spa area. Staff very nice. We were there in off-season, was very quiet, we felt like the only ones there. It was so nice, we loved it. Want to go back already. 🤩

Super dissapointing& unreliable. We had booked the penthouse & even paid, but after 4 weeks (!!!) our booking got cancelled because of an “overbooking”. A couple hours later the same penthouse was offered on booking.com for 3-times the price we had paid. No apology, let alone acceptable resolution or alternative was offered to us even though we had made al sorts of arrangements for our stay in Ehrwald (booked skilessons, skipasses & equipment). According to the accommodation they are allowed to cancel weeks after the booking and payment is confirmed. This mindset & attitude confirms that they are unreliable and are not customer oriented. I have traveled a lot and booked a lot of accommodations but never have I experienced an accommodation that presents itself as topservice but in fact lacks every service and reliability. The management should be ashamed of the way they do business!