Berjaya Penang Hotel

Absolutely gorgeous hotel, staff are so lovely especially nantha who was so friendly to talk to and would greet us every time we saw him. Food was lovely, room service was efficient and well done. Thank you for putting up with our mob of a family! ⭐️⭐️⭐️⭐️⭐️

Hotel room is very clean, couple items were in need of repair. Staff are very friendly. Especially the doormen. They’re very customer orientated. It’s a quiet area so if you’re into quiet then this is the place for you. Gym/pool closes at 8, wish they closed later since I don’t get back to the hotel until 7 for dinner. So I had no time to enjoy those amenities.

Incredibly filthy hotel. The only positive about this place is the friendly staff. The lobby’s bathroom is DISGUSTING!!! it’s so unhygienic, the floors are constantly wet, everything is wet, there’s no tissues and no soap, the trash cans are HORRIBLE!!!!!!!!!!!!! It honestly reminded me of a run down market public toilet, in no way shape or form is it fit for a hotel. I was too disgusted to take a photo of the bathrooms. Rooms: -I found a stain on my bed sheet 🤢 clearly the sheets were not changed between guests or orherwise unwashed properly. -The towels need to be thrown out and to buy new ones, they’re so old they’re disintegrating, god only knows what horrors they’ve seen. -Stains on doors, walls, everywhere. - no sockets near the bed - whatever socket IS near the bed, doesn’t work - no robes, cheap slippers - our parents room’s AC and phone weren’t working, unacceptable from a hotel that’s been in business for this long. However they get credit for quickly rectifying the situation. Food is bland at best. I was seriously worried about getting sick here. The breakfast is only veggie options “to promote health”. Spoiled yogurt on the first day I had breakfast here, with a beautiful assortment of fruit flies to really add to the ambience. I don’t recommend staying here for more than 2 days. If you stay longer, you’ll either go hungry because of the terrible food or contract some sort of disease from the lack of hygiene. Note: this isn’t up to our typical standards of hotels. Our travel agent messed up and booked something unsuitable for us, but it was worsened 10x by the terrible hygiene. The hotel is old and run down and in desperate need of a lot of touch ups and maintenance.