Bernerhof Swiss Quality Hotel Gstaad

We we're almost without a place to eat with two kids and we decided to take a chance at Bernerhof Gstaad! The staff and the food we're simply delicious and fresh! We had Fondue and I'm a bit picky with this one and it was absolutely perfect. One of the kids had schnitzel and french fries, all fresh and homemade. Next day we went to their Italian and the pizzas were delicious also as the tiramisu and the starters (Alps tapas).

The hotel’s location was very pretty a really peaceful environment the town has good branded shops for shopping but the only fall was that they didn’t offer any service kits like you won’t get toothbrushes, shaving kit, shower gel, or not even kettle they only have an espresso machine and number of staff was also really less.

Do not stay in summer. Do NOT Stay in Summer. The hotel doesn’t have AC, but that isn’t the problem. The problem is that you must sleep with the windows open (our room was 88°F) and the hotel has 4 restaurants at the bottom. So you have two choices: 1) Squirm in Heat and not Sleep 2) Listen to loud people and smell cigarettes all night and not sleep I asked my travel agent to see if there was something she could do, so she contacted the front desk and they brought us fans (this was a nice attempt). Then when the other room as part of our party (front desk didn’t know we were together) asked for a fan, they told them “we don’t have fans for guests.” So I guess because my agent called and put pressure on them they gave us fans, but not “ordinary guests” like the others in our party. So basically, they lied. They did have fans. Additionally our room was directly above their break area where the employees go to smoke at night. So, all night, smoke from employees coming into our room. The maids would come in and turn off our fans when they’d come in the room as well. So odd. Lastly, paid for express laundry service for same day service. Almost 48 hours later we received it (after finally asking where our clothes were). Listen- it’s a decent hotel in a prime location in literally one of my favorite towns in Switzerland if not even the world. BUT, they’re stingy and don’t want to go the extra mile to help their customers. Be prepared to feel gaslit if you ask about finding a way to cool off. Bummer.