Best Western Ai Cavalieri Hotel

I had an amazing stay at this hotel. The room was very large and perfectly clean. The breakfast was very good with lots of options. I would like to personally highlight Allessandra for her amazing service, we highly recommend this hotel.

Great front desk staff. They get you whatever you need and are very gracious and welcoming! They have parking spots but you will need to leave your key at the desk. We kept our car one night and decided to turn it into the nearby Hertz since everything we wanted to do was so close.

The hotel falsely advertised that the room has air conditioning. The room does not have individual air-conditioning and was extremely hot for the duration of the stay forcing us to keep the windows open which let in a lot of mosquitos and noise. There are renovations around the hotel and the workers start banging away early in the morning. When the false advertising was queried at reception the receptionist (particularly inept lady with broken English [die tandmuis]) became rude and clearly irritated that I questioned why the hotel advertised air conditioning only to be told by her that there was no air conditioning. I took it up with the hotel but received no response from the hotel but was provided with a slight credit from booking.com. The hotel masquerades it's dated amenities and rooms as "cultural". The hotel somehow manages a 4 star rating which is dubious at best. It is apparent on review sites that the hotel is unable to accept constructive criticism and is always defensive. There are many far better, modern and better located hotels in the vicinity. Stay away from this Overlook Hotel.