Best Western Copper Hills Inn

We had a bad experience at another local hotel. We checked availability at best western and decided to try. We arrived and the desk clerk Mark was very helpful. He was sympathetic to our situation and got us a good rate. Room was extremely clean and very well taken care of. The bed was very nice. Great tv. Everything worked and the stay was excellent. Would recommend to anyone.

Terrible service from the lady who works the desk at night. After driving for two hours to get here, I was refused entry to the room we had already booked because I didn't have the card or the I.D. associated with the booking. I would understand that, if we hadn't stayed here literally 2 weeks ago. All of my information and the cardholders information was already on file. And on top of that, we're diamond members with Best Western. But sure, send your loyal, points earning member to go sit in their car for an hour while we wait for the card that is already on file. Then, once the cardholder arrived, we were handed a room key. I went straight to the room and opened the door, just to see an unmade bed. Either a room that hasn't been cleaned yet, or is already occupied. Mind you, it's after 9pm at this point. Someone could have been sleeping in that bed, or taking a shower, or who knows what else, and the desk person just gave me a key to barge into that room. I turned right back around and left the room, and we got a new key to a new room. But then, I wasn't comfortable sleeping in that bed, knowing that apparently anyone could get the key to my occupied room. After latching both bolts on the door, I was still jumping at every sound in the night. I'd enjoyed our stay the previous times we had been here, but I don't think I'll be going back anytime soon.

We checked into two rooms around 4pm on 04/05/25. We received keys to 2 rooms. Both room keys did not work. We called the front desk for two new keys. My friend who was assigned the first room was let in by the front desk clerk... (The clerk was very cranky!!!) Then my friend got locked into the room and could not get out!!! (so obviously we were getting very worried about a fire in the building)... We were there no longer than 20 minutes on that hotel site... and (we asked for a refund $422.22) The Best Western Copper Hills Inn/ Globe, Arizona would not give us a refund and we left. We found a new hotel up the road called: Holiday Inn Express and they were extremely nice.