Best Western Hotel d'Arc

Overall this is a great hotel that we stayed in during our stay in Orleans. We were two families with teenage kids and all worked well. Rooms were good and did the job. Breakfast was nice and location was perfect. We came in UK cars and parking needs a bit of thought. I have posted the car park to park in which is good for cars with roof boxes. There are loads of spots and you just need to pausing the app. It allows you to pay for 4hrs at a time but it has been fine for us. The car park is about 5min walk from the hotel so no big deal.

Great location across from train station and next to train station mall with great Carrefour. My room was clean and bed super comfortable. It is an old hotel with lots of upgrades and charm. Downside is my mini fridge did not work and the bathroom sink had a drain problem. Shower was a bit small but benefits outweighed the negatives. I didn’t eat the breakfast as I just go somewhere nearby and save my money.

DON’T STAY IN THIS HOTEL. My personal computer was stolen from our room and the hotel is not offering any support. Full story: We stayed for one night, Saturday to Sunday in June 2024. I chose the hotel because its 4-star rating and because Expedia said it had parking. The first surprise is that the hotel DOES NOT HAVE PARKING, so the receptionists sends you to a city parking facility that you have to pay on your own. The 4-star rating is an overstatement. The hotel is old and needs renovations. The standard room we were given did not have soap and the shower’s drain was clogged. We asked for a change of room. We were given the room next door. We went out of the room twice, that evening for dinner and the next morning for breakfast. While we were out somebody entered the room, opened my backpack and took out the computer and its charging cord. We did not realized we had been stolen because we did not open the backpack until we had left Orléans and were already in Paris. So far, I have called the reception three times to ask about my computer, all that they did is to give me their email. I wrote an email but two full working days later, no word from them. We booked the hotel because we wanted to rest after a long day but the standard rooms are very small. A coffee machine in the lobby does not work. In both rooms the AC did not work at all. Not confortable at all, and worst, you get stolen!