Best Western Plus Chocolate Lake Hotel

Our stay was awesome!!! Beds were comfortable, best sleep I have had in a while. Always greeted by very friendly helpful staff. Enjoyed sitting by the lake relaxing enjoying the view. Definitely recommend staying here. Thank you for everything.

If we had received a room on the lake side our review would likely be a 5. But for $325 a view of the parking lot, in these tiny rooms was a tad disappointing. We don’t have time to explore the beautiful lake, pool or pub, but it does look beautiful on the other side and well kept. The hotel although as tiny as humanely possible, at least has had the clever design of adding a small eating area, the tv worked well, there’s an alarm clock, the beds are super comfy with nice fluffy pillows and it’s very clean. I loved that there are no stairs, the black out curtains work well and the A/C is nice and cold. A functional place, well taken care of and easy to check in. Although overly priced, it’s certainly a safe bet.

The hotel was alright. The service was terrible. We stayed for 4 nights and on the first day we noticed our shower drain was clogged and the tub would fill up with water quickly. We informed the front desk who said they'd have someone fix it in the morning. No one fixed it even after asking 4 separate times. we ended up having to clean the shower drain ourselves so we could take a shower before we left. DISGUSTING. After asking for a refund, they agreed to refund 50% of our last night, which is simply not enough for the terrible service. Since we were still on vacation we couldn't take the time to figure the refund out and they said they would handle it. We never got a refund.