Best Western Plus Hotel d'Europe et d'Angleterre

A really great hotel in a perfect location—close to the centre of town and just a short walk across the river to Saint Laurent. We stayed in a standard room, which wasn’t huge but was more than spacious enough for the two of us and very comfortable. The breakfast buffet was excellent, with a great mix of French pastries, fresh fruit, cheeses, and bread, plus hot options like eggs, bacon, sausages, and hash browns. Filter coffee and juices were also available—everything we needed to start the day right. The staff recommended a few restaurants and were happy to make a booking for us, the option we chose was excellent. A great hotel, ideal for a stay in Mâcon

Nice hotel, good parking, wonderful bed. Friendly young staff at reception who made us feel welcome. Stayed here for the third time, and that is why we took a room with street/river view - we prefer this over the indoor patio view whe had the first time. Very nice ancient building, and absolute quiet rooms - not evident in an old hotel. One remark though: the customer service could excel when you see the client as someone you’d like to help instead of someone who might not follow your rules correctly - when I say I will arrive at 12, you emphasise that the room is only available at 15h. You could say it positively, that we can already drop our baggage and that we can enter before when the room is ready, but that you can make no promise. Same thing, different approach in communication. When we ask for a wine glass, it feels strange that you ask us for 6 euro for the use of the empty glass while we are paying for an executive room. These are management issues that could easily be resolved if you see the customer in a different way. Droit de bouchon is logic in restaurants, not in fine hotel rooms. The manager felt differently: Reactie van de eigenaar 5 uur geleden Dear Peeters Marnix, We thank you for this feedback and for your compliments about our services. In fact we are not restaurant, but an hotel with a bar. When you bring your bottle to a bar, ask to open it as well as glasses, this is a service that is chargeable, regardless of the room in which you stayed. Our corkage fee is €6, I would be curious to know what you would have been offered in a bar or restaurant if you requested the same service. We are sorry if this proposal did not appeal to you and we still hope that this will not be the only memory of your stay in Mâcon! Kindest regards Monsieur, madame, J'ai séjourné dans un millier d'hôtels au cours des 40 dernières années et je n'ai jamais essuyé de refus (ou de frais) pour emporter un verre vide dans la chambre. Votre explication s'applique évidemment aux restaurants et aux bars, mais pas aux chambres d'hôtel !

My parents were there at 18 June 2025. when they checked out, the manager told them, that the deposit of 150 euros would be put on their account the same evening. nothing, we called a few times and they said the money was already transferred and would send us an email of the transfer. they never did and still don't have the deposit back of 150 euros. so no I don't like the way they are handling this. so no I will not go back to this hotel, and will email booking.com who we can get our money back.