Best Western Plus Hotel Stadtquartier Haan

Good option to stay in a calm environment outside Dusseldorf. However it very near to airport and the city about 30 min max if there is traffic, but we reached from airport in 15 min. There were good restaurants and supermarkets nearby for any necessity if needed. The duration of our stay was late evening to early checkout, so we could able to park the car on the street itself. But I would recommend to opt hotel's parking depending upon your stay. Overall, a comfortable place with good breakfast in an economic price!

The last time I stayed here it was called Hotel Savoy City Class but it has now had the Best Western Plus makeover. Rooms are comfortable and tastefully decorated with nice ambient lighting. Breakfast is reasonable but not very imaginative. Front desk staff are very helpful and Klaudia was particularly nice. She helped me to choose a little souvenir of my stay. I can also recommend the fish restaurant just across the street for a lovely lunch and Nivy Sushi and Grill was absolutely excellent for my evening meal. Highly enjoyable stay. Well done Klaudia and the Team.

Not a 4-Star Hotel at all. If I could, I would give 0 stars. Here an incomplete list of all the issues encountered during a 3-night stay: -slow check-in with relevant info missing -asked upfront (in writing) about early morning opening times of pool and sauna, which I intended to use in the morning prior to working from the hotel. Got information about times but no information that they need upfront information when one wants to use the sauna, so they can pre-heat it. Therefore I changed into my swimming costume just to find out the sauna was off and the pool area wasn't lit. Saving energy for environmental reasons is great, but how about informing your guests upfront? Especially if they specifically enquire about pool and sauna opening times upfront? - Trying to contact the reception via the phone present in the pool area (as suggested by a sign saying 'in case the sauna is turned off...') was impossible as the phone was dead and not fixed during the three days. Non-working were also the infrared cabin and the dimmed lights in the sauna, nothing of it was ever repaired during the 4 days I stayed. -As you can guess by the time I had solved their phone issue (by changing back and going back to my room and calling the reception from there), as well as waited a couple of minutes for the personal to come down and another 20min for the sauna to heat up, it was time to get back to my room to start working. Great way to save energy! That way nobody will ever use the sauna... Well, a relaxed start into the day looks very different to me, as you can imagine... - I could not find the wifi password in the room (neither any other information about breakfast times, sauna and pool opening times or the like as commonly present in better Hotels) and went upstairs to inquire about it. The woman stared at me and said: "You are a guest here?". What impolite behavior is that. Just wearing a fleece jacket instead of a suit seems to have made me a 2nd class guest. - Having gotten the WiFi code, I did encounter a barely existing wifi, not even close to the data I need despite the fact that the website of the hotel praises itself for the great wifi. Might be the case elsewhere in the hotel, but definitely not in the room I stayed in (downstairs, last room of the long corridor, must've been nr. 107 or 109). Had to consume up my own data to be able to work... Great. - Complaining about the situation, one staff did listen to me and said, just get back to us on this email address and I'll make sure you will get a reply. Sitting down and writing up all the issues, I didn't hear back anything for more than 10 days. Called them, oh, we didn't receive any email on that day from your side... I had forwarded the mail 2min prior to the call to same email address I used before and that email could be found by the woman on the phone. How unprofessional. Instead of admitting it had not been dealt with, I was later told it must've been arrived in the Spam folder. Strange, how did the 2nd email go through then?... ----- To sum it up: 130€ per night plus an exorbitant Fee of 20€/night for my dog (max I did encounter before this was 12-15€) is for sure at least 80-100€/night more expensive what this alleged 4-star Hotel is worth paying for. I have had better customer service in Hostels. And despite putting much effort into contacting them (a best western form supposedly was not send out cause they expect a mm-tt-yyyy date format. Really? We are in Europe, not in the US) and letting them know about all the issues encountered they did reply with a luke warm"Ah, well. Ok. Sorry". No compensation for the rather stressful stay was offered, especially considering that I left the hotel in a more stressed state compared to that one I was in upon arrival. Conclusion: I know which Hotel chain to avoid in the future and despite being in the area more often in the future I will for sure never spend another night here...