Best Western Plus iO Hotel

There was a worker named Emerita, has to get a raise!! She was soooo friendly although we were a huge group of people and solved all of our problems with no complications while being so refreshing and kind!! I asked her also almost midnight if she had super glue for my nail and she went to bring me some of her personal nails glue with also a mini nail filer!! 🥺🫶🏼

I stayed here for work: rooms are a bit outdated, the bed is great but the pillows are not. It’s very clean but my towels smelled of cigarettes so I’m guessing that’s because the person who cleaned the room smokes. The air conditioning is not as efficient as I would like it to be. Breakfast has amazing variety and the dinner is also great given that the area has no offer. The bar is nice and the servers are relatively good at service. Internet connection simply does not work so that is a big issue.

I do not understand who is reviewing this hotel. It is awful. On arrival it feels dark and dreary - not helped by its location in a business park, with only a BurgerKing in sight for food. Very 1970s feel to it. Dirty rooms: My bathroom wasn’t cleaned, the toilet had dried urine stains on the seat that I had to wipe away myself. The bathroom bin was not emptied. Long black hair on the rug. Clearly the room had not been vacuumed. Dust on surfaces. After reporting this to reception I didn’t see much improvement and the hair is still on the rug. Breakfast: A large display of food is available but pancakes are cold, flat and feel like they have come out of a box and heated by microwave rather than made by a chef. No syrup is in sight but rather some fruit jelly mixture/liquid. Scrambled eggs are grossly overcooked until bonded like a brick and blue. Fried eggs are overcooked and sit in their own mushy pile beside the scrambled eggs. Bacon isn’t bacon, it is small thin sausages. At least that is what was available in the bacon tray. Coffee is from the machine, but pleasant enough. Dinner: I didn’t bother. Instead I ate at a Mexican restaurant a short walk from the hotel called Yumas - I recommend this place. I look forward to departing.