Best Western Premier Grand Hotel Russischer Hof

Reception: I think the reception here should be the most expansive of all hotels I’ve stayed - so much love it. It gives a kinda ‘grand style’ welcome to you as you enter. Accessibility is quite good. Room: The room I stayed was on the 4th floor - the lift was good in a gold-shinning pattern; making you feel like the King of Persia (🤣) - don’t take my word! Back to the room; it was a comfortable Queen size bed, fridge with complimentary water bottle, laundry/ironing facility. Bathroom: nothing exceptional but as I would expect, it was clean, nice smelling and 2 wall mirrors. It also has hairdryer. Parking 🅿️: The only disappointment I had here was the parking lot at the hotel; I was baffled I had to pay €21 per night. Most hotels offer complimentary free parking for their guests. I find this really disappointing.

The staff is so friendly and helpful, the hotel is beautiful, stylish rooms that feel open, big beds, wardrobes, nice comprehensive sauna area, beautifully decorated salon with a piano where breakfast is served. Hotel in excellent location, Goethe plaza - center.

First of all, there was a constant noise coming from the ventilation system outside, which let me to have the windows closed at all times, which was a shame because the weather was so nice during our stay. Secondly, the water in the shower sometimes suddenly turned very hot and then very cold.Thirdly, the WIFI was very unstable. Lastly, the hotel charged me 30 euros for washing 1 t-shirt, 2 underpants and 2 socks. Even though the prices were indicated as such on the list, I find these prices highly unreasonable. Please use the feedback above to improve your hotel/service. Thank you.