Best Western Premier Marvella Nha Trang

Great value. Rooms are very nice, and you can’t see in the bathroom with the curtain pulled down. Breakfast is excellent, especially if you get to go to the top floor restaurant. Great view from the bar on the top floor. Civilized guests and non-stressful breakfast experience. Included afternoon tea buffet on top floor was also great. Location is a bit out of the way and there is trash all over the parking lot across the street and in the lots behind the hotel, but this is getting redeveloped soon, so hopefully a non-issue in the coming year(s). Some staff didn’t speak much English, and the pool was dirty on the first day but the management was responsive. Overall a very nice experience if you don’t need to be right in the middle of everything. I left another hotel early and came here instead, and am glad I did. A good, stress-free experience.

Best Western Premier Marvella Nha Trang truly exceeded expectations! The hotel features a modern design, spacious rooms with stunning ocean views, and full 5-star standard amenities. The reception staff are extremely friendly and professional, especially lovely friends like Ánh who are always ready to assist. The breakfast buffet is fresh, diverse, and the food quality is excellent. The hotel’s location is also very convenient, close to the city center and the beach. A perfect place to enjoy a memorable stay in Nha Trang!

Doesn't feel like five stars at all. Four stars on a good day, three actual stars for what they are offering. We stayed for two nights, and we wanted to redeem a $50 gift card here. The gift card clearly says that it needs to be applied by the hotel staff upon check in. When we checked in, the staff had no clue how to do it. They immediately told us that it's actually our fault because the gift card must be applied when the room is reserved online, which is obviously false. We spoke to the manager, who promised to investigate further. Later the same day, the manager told us that they're still checking how to redeem our Best Western gift card. The next day, the manager told us that since we booked through a third party (false) we wouldn't be able to use the gift card. We clarified that we booked through the Best Western website directly. The manager apologized and told us that she'll keep checking. A bit later, the manager told us that when we check out the next day, the gift card will be applied and we will get a refund of $50. The next day, our check out day, we asked to confirm that we will be able to use the gift card. We were told that once we check out, it will be redeemed. Later, we checked out, and when we asked to redeem the gift card, the manager himself told us that it won't be possible. The excuse given to use was that the person who is capable of redeeming it can't do it. We had to argue with the manager, who then started calling different people, possibly his superiors. Another staff member then appeared, who told us that they're working to resolve the issue for us. At that point, we were already pressed for time since we needed to travel to the airport to catch our flight. Ten minutes later, miraculously, they were able to redeem the card and refund us the money. This whole saga lasted for three days as we tried to use a gift card FROM THE SAME HOTEL CHAIN. In some interactions, the staff members couldn't even speak English so we wasted more time on the issue. This wasn't even the only issue we faced with the hotel. Here are some other embarrassing facts about this "five star hotel": - no acknowledgement or benefits given for our diamond status with Best Western - they don't have enough beach towels to accommodate their guests. This is a BEACHFRONT hotel, yet they don't have enough towels. - when they do have towels, they sometimes look torn like the one in the picture. Full of holes. - only two hours allowed on the beach chairs, and only between 10-12, 12-2, 2-4. If you happen to want to go to the beach at 3, you will get one hour of beach chair. - dirty balcony glass you can’t even see the view. - no AC in the hallways/lobby, making staying inside the hotel common areas unbearable and muggy. - the pool bar is closed at all times. - only eight chairs by the pool, clearly not enough for the amount of guests trying to use the facility. - we had medication in the refrigerator and asked the front desk to tell house keeping to not turn off the electricity when the room is serviced. They turned off the electricity regardless. - foul smelling soap. Had to buy our own soap. - constant gaslighting by the front desk staff, with only some staff members treating us with respect. - discrepancies in the bar menu. English version says the cocktail has lime, lemongrass, and strawberry while the Vietnamese version says apple and orange (see picture) There were a few positives, like the staff on the 31st floor who were absolutely delightful. The view from the room was nice. Those are the only reasons for the two star rating.