Best Western Premier Park Hotel

We had a first class experience from start to finish. The convenience of staying right on Capital Square can't be beat. We parked our car once and walked everywhere, including the big Farmer's Market on Saturday morning. The hotel is over 100 years old, but has been meticulously cared for. It also has incredible character, with gorgeous views of the State Capital and the lake. Our room had all of the quality upgrades you'd expect - including a gorgeous luxury shower. I was also impressed that the entire hotel was SPOTLESS throughout. Service was tremendous, including the folks at the bar/restaurant and the valet staff. Overall - this place is obviously very well managed...and it shows!

This is not your typical Best Western. The hotel is very classic and well done. Rooms were updated and on par with nice historic hotels in cities like Chicago and New York. The location cannot be beat for theater, restaurants, lakefront, etc. Everything was clean and well taken care of. Room was quiet and had excellent temperature control. Valet pricing was reasonable and relieved stress.

The location was amazing! The building and room were very clean! Staff at the hotel itself were great, very friendly and made it a point to greet you whether you were coming or going. Valet staff was also amazing. They were very efficient and professional, most went above and beyond! The $25 a night parking on top of the room rates was unexpected. There was no hot tub to relax so we decided not to swim but during our stay the pool was almost full. The beds were extremely firm, which is a personal preference but did not work for us at all. The restaurant staff did not seem to care to assure guests/customers were satisfied with their purchases. I had ordered a steak, MEDIUM done, and when I cut into it, it seeped blood into my side of mashed potatoes. My husband brought it to our servers attention and he agreed it was not done “medium” but informed us they do not put it back on and apologized and walked away. We couldn’t eat the steak or the rest of the potatoes and we still paid full price. Very poor customer service for a restaurant that is advertised throughout the hotel. There was no continental breakfast included in our stay. Instead, there was a menu for the restaurant that we had a horrible experience with left on a desk as the only option that was provided. It was decent as far as customer service. However we would not go back based off the comfort of the beds, extra charges for parking, terrible restaurant experience, and no included breakfast; especially since the breakfast for purchase was from the restaurant that not only ruined our meal but treated us with no consideration, hospitality, or being open to correcting issues with food that was not done as requested.